Many organizations have implemented formal process improvement initiatives as means to better serve their customers and enhance competitive position in their markets. Inevitably, they discover that systems problems, by their very nature, cut across and involve various groups, functions and departments. Therefore, one thrust of any process improvement strategy requires the formation of teams made up of people from those various functions to attack systems problems and/or pursue systemic improvements.
Great care is taken to assure that the right people are selected to serve on those teams – people with the technical skills, tools, and training required for success. When teams fail, however, it’s not always due to team members’ lack of skills, training, or technical knowledge. Sometimes they just don’t know how to play well together!
Join Jim Leonard in this fast-paced webinar to learn (or review) a process for guiding teams to success in a broad spectrum of projects. We will examine key players in the management of the process, as well as the roles and responsibilities of team leaders, members, and facilitators. We’ll proceed to break down the team process into three phases, teams’ goals in each phase, and the personal skills and statistical methods teams employ to achieve those goals.
