Abstract:
Lean Six Sigma based on the premise that in order to deliver service and product excellence, organizations must not only have an in-depth knowledge of their internal processes, but also have a profound understanding of customers’ current and future needs. This workshop provides the participant with an introduction to Lean Six Sigma and to help one make informed decisions about this methodology.

Tentative Agenda:
9:00 – 9:30 am: What is Lean Six Sigma
9:30 – 11:00 pm: Creating a Lean Six Sigma Culture