ISO 9001:2015 Process Improvement Techniques

Course Description
The Process Approach applies the systematic definition and management of processes and their interactions to achieve results in accordance with an organization’s quality policy and strategic direction. Management of the processes and the system as a whole can be achieved using a “Plan-Do-Check-Act” (PDCA) methodology with an overall focus on “Risk Based Thinking” aimed at preventing undesirable outcomes. (*) DRAFT INTERNATIONAL STANDARD ISO/DIS 9001, ISO/TC 176/SC 2 /WG24/N111, 2014, p10.

In this course, participants will explore the use of the Process Approach, coupled with the PDCA Methodology and Risk Based Thinking, for Effective Management Systems.

Who Should Attend
This course is appropriate for anyone who is responsible for key processes in an organization’s quality management and business management systems (QMS & BMS), including employees who are either individual contributors or managers in sales, marketing, engineering, purchasing, manufacturing, and quality.

Learning Objectives
Upon completion of this course, participants will:

  • Understand the “Process Approach” and how to apply it to an organization’s quality and business management systems
  • Understand the Concept of Risk Based Thinking and the use of Risk Tools to quantify risk and implement preventative actions
  • Understand how the PDCA model integrates the Process Approach and Risk Based Thinking into a Continual Improvement Process

Course Outline
Module 1: Process Approach
Benefits of the Process Approach
What is a Process?
Implementing the Process Approach
Exercises – COPs, MOPs & SOPs

Module 2: Risk Based Thinking
What is Risk Based Thinking and its value?
What are Risk Definitions and terms?
Integration of Risk into Quality/Business Management
Risk Based Thinking Tools
Exercise – Risk Based Thinking

Module 3: PDCA
PDCA Process Flow
PDCA, Process Approach & Risk Based Thinking Integration


Course Format
8 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization


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