7 Quality Tools

Course Description
The 7 Quality Tools are basic problem solving tools that present complex or abstract statistical information in a simple pictorial form. They can play a crucial role in the drive to reduce costs, improve quality and safety, and enhance productivity within an organization.

This course introduces students to the 7 Quality Tools as well as where, when, and how they are used in industry. Students learn the basics of frequency distribution and the concept of variation (as well as the importance of controlling or removing it).

The 7 Quality Tools are:
1. Check Sheet
2. Pareto Chart
3. Flow Chart
4. Cause and Effect Diagram
5. Histogram
6. Scatter Diagram
7. Control Chart

Who Should Attend
This course is designed for Quality Control and production employees in need of fundamental but effective tools and techniques to monitor and control the production process, to analyze and solve problems, and to generate ideas.

Learning Objectives
Through training, students will learn to use the 7 Quality Tools to:
• Identify and prioritize problems quickly and more effectively
• Assist the decision making process
• Provide simple but powerful tools for use in continuous improvement activities
• Provide a vehicle for communicating problems and resolutions throughout the business
• Provide a way of extracting information from data

Upon completion of the course, students will have an in-depth understanding of the cornerstone of quality management and a good command of effective tools for data analysis and quality control bottleneck research. Specific skills include the ability to:
• Perform effective problem solving and decision making with the correct tools
• Collect and interpret information faster and in a logical manner
• Implement the Quality Tools effectively through proper attitude and approach
• Improve product quality and process efficiency through correct analysis methods

Course Outline
Introduction to Quality Concepts & Principals
What are the 7 Quality Tools?
Management Tools Problem Solving Tools vs. Planning Tool
Cause and Effect Diagram

Introduction to Fish Bone or Cause of Effects Diagrams
Steps to making Cause of Effects Diagrams
Example Cause of Effects Diagrams

Collecting Data
What is a Check Sheet?
Types of Check Sheets: Attribute and Variable
Using Check Sheets in Manufacturing

Control Charts
What are Control Charts?
Example Control Charts
Histogram & Pareto Charts
Example Histograms
Classifying defects and display using a Pareto Chart
Why we need to do Pareto analysis
Scatter Diagram
Various varieties of common Scatter Diagram
How to construct the Scatter Diagram
Example Scatter Diagram/Plot

Course Format
8 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization

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