This workshop helps participants to improve their preparation, presentation, proficiency and consistency in the delivery of internal training. You will learn about the characteristics of adult learners, different learning styles, and keeping participants focused. The program places particular emphasis on trainers’ planning and preparation prior to the delivery of training — critical factors for providing their trainees with a successful, interactive learning experience.
This fast-paced workshop also offers participants the opportunity to practice the technique of giving and receiving constructive feedback. At the end of this workshop, you will be able to design, prepare and present clear, organized training presentations and assess the effectiveness of your training.
What Will You Learn?
- The Critical Role of Training and Trainers
- Shewhart’s Concept of A Process and Viewing Training as A Process
- Know Your Audience
- Adult Learning Principles and Learning Styles
- Job Instruction Training (JIT) and JIT Delivery
- Delivery, Communication and Presentation Skills
- Handling Disruptive Behavior
- The Art of Asking Questions
- Feedback and Assessment
Who Should Attend?
Managers, supervisors and others who are or will be responsible for designing and delivering training programs in their organizations. Employees selected to deliver job skills training to co-workers. This workshop is most beneficial when a team from your organization attends together. Attendees are encouraged to bring some of their own written work instructions or standard operating procedures (SOP’s) for use in some of the workshop’s exercises and simulations.