Process Improvement Consulting

Process Improvement Tools / Technical Skills

Process Improvement begins with understanding processes so they can be addressed using a controlled and systematic approach. Management must show a commitment by providing the requisite training and support to assure that process improvement practitioners have the knowledge and skills to employ a kit of tools or techniques, and effective use of these tools and techniques requires their application by the people who actually work on the processes.

The tools and techniques most commonly used in process improvement are:

Advanced Product Quality Planning (APQP)
Advanced Strategic Supply Chain Workshop (SCOR-P)
Basic Problem Solving Workshop
Blueprint Reading
Blueprint Reading with GD&T (3-day)
Corrective Action/Root Cause Analysis Workshop – Employing the 8D Problem Solving Methodology
CyberSecurity Maturity Model Certification (CMMC) Foundations Workshop
Design of Experiments (DOE) Advanced
Design of Experiments (DOE) Basic
Design of Experiments (DOE) for Non-Standard Situations
Design for Manufacturing and Assembly (DFM&A) 
Design Reviews Essentials Workshop
Engineering Drawings Primer
Failure Mode and Effects Analysis (FMEA) – Workshop
Failure Mode & Effects Analysis (FMEA) Based on AIAG-VDA Harmonized Edition
GD&T Part 1 (Basic)
GD&T Part 2 (Advanced)
GD&T Part 3 (Applications)
Gage Repeatability Reproducibility (GR&R)
GD&T Update Per ASME Y14.5-2018
Kaizen Events
Mixture Experiments for Formulations
Principles of Inventory Management (PIM)
Principles of Operations Management
Product/Process Capability Analysis
Project Management
Robust Design for Manufacturability 
Software Failure Mode and Effects Analysis
Solidworks – Introduction
Solidworks – Advanced
Statistical Methods for Setting Specifications
Statistical Process Control (SPC)
Statistical Process Control (SPC) – Advanced
Statistical Strategies for Managers
Supply Chain Management (SCM)

CLICK HERE for QSG Senior Consultant Jim Leonard’s blog on Process Improvement.

Application consulting services are available to support clients in the application of various process improvement and statistical methods.  Here are a few examples of how our clients benefited from QSG consulting services:

  • Design Failure Mode & Effects Analysis (FMEA).  Our consultant facilitated several rounds of FMEA to a client’s new design. Subsequent feedback indicated that our assistance led to the most successful new product release to date.
  • Process FMEA.  Three days of support were provided to help a client transfer a process from their California plant to a new facility in Massachusetts. High first-pass yields were achieved in record time!
  • Design of Experiments (DOE).  A supplier of aeronautical parts was experiencing a bottleneck in its CNC operation. During a QSG Introduction to DOE seminar, our instructor helped a cross-functional team to design an experiment to improve the CNC process.  In the wake of the experiment, throughput increased by 30% and within weeks all back-orders to a major customer were eliminated.
  • Advanced Problem Solving/Root Cause Analysis.  One client experienced an unexpected problem during a new product development project that dragged on and delayed the project for over a year.  Another client experienced an unexpected and catastrophic field failure just after releasing a new product.  Our consultant facilitated applications of systematic root cause analysis with both clients and the root causes were identified and verified within just a few weeks after our visit.

Consulting services like these are available to support the application of the methods taught in all of our process improvement seminars.

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