Quality Management Testimonials

Thank you so much. The audit went well. We had a couple minor issues. Nothing crazy though. Our auditor said your audit was great. Your audit absolutely helped and I would like to do another one next year. Maybe we will split it in half. You could come do half the standard in the spring and the other half in the fall. I will let you know. Thanks again.

Peter Mills
Quality Manager



I wanted to take a moment to express my sincere appreciation for the top notch support QSG has provided to Atrenne. We just completed a remote AS9100 audit and <b>we had NO findings</b>. The audit was conducted remotely and went very smoothly. Derek Churchill was instrumental in providing assistance and expertise in helping us deal with the current COVID-19 challenges. He helped my team become familiar and comfortable in dealing with video conferencing and of course provided his insight and experience in AS9100 compliance. We are a better team and a better company because of the support, training and expertise you and Derek and your organization have provided.

Frank Fitzgerald
Director of Quality Assurance
Atrenne Integrated Solutions


Hello Angelo,

This has been an unexpected year for all. Your kindness has been consistent throughout. Thank you for the all the Audit support this year. We were able to maintain our ISO status as we have in the past. Your auditors were great in helping us remain strong in 2020.

Rebecca Lima
Quality Supervisor – CAPA champion
NYE Lubricants, Inc.


Hello Angelo, hope all is well,

I wanted to let you know that we here at IEP Technologies could not thank Bob Deysher enough for the amazing work he did for us during our internal audit. The audit was truly “value added” and will certainly help us improve or business.

Paul Vallande
Quality Manager
IEP Technologies LLC



Great class! I will highly recommend this Internal Auditing class to others. I really liked the way the class was tailored and put into relativity to my company. Very enjoyable.

Mit freundlichen Grüßen
Lexton Adwell, Mercedes-Benz


Hi Laura,

3 ½ day  audit went really well.  NQA was really impressed with the QMS thanks to your guidance. We really appreciate all the help and assistance you provided to making our transition a successful one.

Stahl USA


Quality Support Group (QSG) is great and effective resource. I would highly recommend them. They were instrumental in my company’s recent success in passing our IATF 16949:2016 Stage 2 audits. They provided constructive analysis on reviewing our QMS and the changes we needed to make. They provided certified training to fulfill our needs. They were also able to come on site and provide specific training to further educate staff and our associates.

Tim Haskins
VP of Quality
MERSEN USA Newburyport-MA LLC Electrical Protection North America


I have to say Angelo, Ed McFayden is just awesome, and we wouldn’t have been able to get certified (ISO 9001 and ISO 14001) without him.  He kept us on track and played an integral role in our success!  He is very smart, knows the material inside and out, and has the perfect temperament and organizational skills to get it done!  You’re lucky to have him on your team, as we were lucky to have him on ours.

Mike Parisi,
Quality Manager, Hotwatt Inc.


Good morning Angelo,

I just wanted to touch base to let you know that our newly formed internal audit team (that you personally trained) conducted our first internal process audit of the Dye Process (leveraging the preliminary plan created during our class exercise). The audit could not have been more successful.  We received great cooperation from our partners in Production and we received incredibly positive feedback on how well received the audit and the auditor’s approach / attitudes, as partners.

I have been conducting internal and external audits for many years and would like to say that the process approach you taught us is very effective and also enjoyable to execute.

Toni Chaput
Quality & Continuous Improvement Manager


Hi Angelo,

We finished up with Al Scorza last Thursday and yesterday, going through the process mapping with us, as well as the risk register.

Don and I are very confident in our preparation now for our upcoming re-cert audit with TUV next month.

We feel this was a significant value add for us and we’re both very glad to have Al assist us in this process. He was professional and patient with our questions and discussions. I feel he was very thorough in the gap analysis and helped us get to a good position for the upcoming audit.

Dave Gustafson
Quality Manager


Hi Angelo,

The third-party auditor cleared the 4 open Non-conformances at our facility in Mexico yesterday so we are now able to schedule their Stage 1 Audit.

The review of the non-conformance related to FMEA went extremely well.  The Auditor was very impressed with their knowledge and understanding this time around. The Team wanted me to thank you personally for the training that you provided.  You have achieved legend status down here ?.

Kevin Travis
Senior Manager, Global Quality Systems (VQS) and Global Support
Velcro USA Inc.


“Thank you, we couldn’t have done it (AS9100D Certification) without the guidance and support of QSG!”

Lucy Matos
Materials and Distribution Manager
International Manufacturing Services Inc. (IMS)


We aced the third party audit. no finding no recommendations. The auditor was very impressed with your internal audit. Thanks for all of your help!

Michael A. Lasko
Manager of Safety and Quality
Boyle Transportation


We received 2 minors one of which I have already answered. We did great! He did recommend us for certification! I appreciate all we learned  from you and how you pushed us forward.
Have a wonderful weekend.

Carol F. Hill
Quality Assurance Manager
Cortron Inc.


I want to personally thank you for your help in this great accomplishment. You were very helpful, organized, and creative with our business and how it fits with AS/ISO. I enjoyed working with you and look forward to doing it again during internal auditing.

William Hale
Sr. VP of Operations
Test Devices Inc


Hi Angelo,
Great class! I really enjoyed your course and teaching style.

David Pascucci
Admiral Metals Servicenter Company, Inc.tion


Dear Angelo,

We recently finished the internal audit with Al Scorza. Over the past years, Al Scorza became a mentor to me. I have realized that the impact he made on our business and me was significant. He is the “Man”. I/we owe him a lot for providing the feedback, knowledge and making a positive impact. I wanted you to know, that he is awesome and not like the others, that I had before.

Sebi Carrasco | CEO
ComS.I.T. Inc.


Angelo, Bob,  and the team at Quality Support Group were instrumental in helping with our successful transition from ISO 9001:2008 to ISO 9001:2015. From training on the new standard, to a GAP analysis, to consulting and our internal audit, QSG was helpful and professional throughout the entire process. We’re looking forward to partnering with QSG again in the future as we move towards AS9100 certification.

Erik Sauve
Director of Quality
Custom MMIC


To Bob, Angelo, and Al,

As you have heard we successfully completed our ISO 9001, 2015 audit this past week with no findings and only 2 observations for improvements. I would like to thank you all for your efforts in helping us complete our journey. I’m confident this will make Vacuum Barrier a stronger organization going further. We will keep you in mind as additional demands surface that we may require your services again.

David Tucker
Executive V.P.
Vacuum Barrier Corporation



It feels nice to put the successful audit behind us! We filed our corrective action report and sent it over last Friday. We should get our official re-certification in the coming days.

Al was a great resource in pulling us through this project. He fit well with the team. With Al and Don, you have some quality people working for your organization.

We’ll be getting back in touch with Al next month to begin scheduling out the training for ISO 9001:2015.

Rick Waszkiewicz
Director of Inventory Operations


We had our ISO 9001:2015 certification audit this week and we passed with flying colors! No findings and only 3 OFI’s. We should be receiving our certificate in 4-6 weeks.

I wanted to say Thank You, to you and the QSG team for helping us with this transition. Your assistance certainly made it a much less daunting of a task for us to achieve. I’ll be sure to contact you when it’s time for our internal audit.

Thanks again for all your help!

Erik Sauve
Senior Manufacturing Engineer
Quality Management Systems Representative
Custom MMIC Design Services Inc.


Hi Al,

I want to tell you how pleased everyone was with how far we have come.  That is due in no small part to your efforts and coaching.  Scott and I appreciate what you have done.

Mike Hughes
KC Precision Machining, LLC.


Hi Bob,

Not sure if I ever told you, but the quality manual spreadsheets you provided have impressed every external auditor that’s come in.

We are grateful to you for sharing the template with us. We were certified to the 2015 version of the standard in December and the auditor said we saved him hours of auditing because we had all the information in one place.

More recently a customer asked if we might share the template with them. But I wanted to ask you if that would be alright before doing so.

Please let me know as soon as you can. Take care.

George Belezos
Quality Manager
IXYS Integrated Circuits Division



Thank you for all of your time and assistance with both; the Internal Audits and the Gap Analysis. I strongly feel that our QMS will have great improvements from these events.


Always Keep Improving!