Course dates: October 19,21,26,28 and November 2,4

Course Description
The Certified Quality Improvement Associate (Quality Basics) has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but doesn’t necessarily come from a traditional quality area.

Through discussion, review, and practice, attendees will become thoroughly familiar with the complete CQIA Body of Knowledge. Class discussions include an in-depth overview of the exam process, along with the rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.

This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQIA certification exam offered 4 times a year.

*Taking this course does not constitute or imply the successful passing of the ASQ Certified Quality Improvement Associate exam. Participants will need to study the course material and CD practice questions outside of class.

Learning Objectives

• This is a Basic Quality Course for Understanding the CQIA Body of Knowledge
• Prepare to sit for and pass the CQIA exam.
• Basic knowledge of Quality Tools and being involved in Continuing Improvement Projects

Outline
Module I: Quality Concepts

A. Terms, concepts, and principles

• Quality
• Quality plan
• Employee involvement and empowerment
• Systems and processes
• Variation

B. Benefits of Quality

C. Quality philosophies

Module II: Team Basics

A. Team organization

• Team purpose
• Types of teams
• Value of teams

B. Roles and Responsibilities

C. Team formation and group dynamics

• Initiating teams
• Selecting team members
• Team stages
• Team conflict
• Team decision-making

Module III: Continuous Improvement Techniques

A. Continuous improvement

B. Process improvement

• Six sigma
• Lean
• Benchmarking
• Incremental and breakthrough improvement

C. Quality improvement tools

Module IV:

A. Internal and external customers and suppliers

B. Customer Satisfaction

C. Supplier Management

Module V:

A. General Exam Information, Test Taking Tips, and Practice Test

Format
This is a face-to-face, instructor led, 16 hour course.
4:00pm-7:00pm each day