certified quality improvement associate

Certified Quality Improvement Associate (CQIA)

Course Description
The Certified Quality Improvement Associate (CQIA) has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but doesn’t necessarily come from a traditional quality area.

Through discussion, review, and practice, participants in this course will become thoroughly familiar with the complete CQIA Body of Knowledge (BoK). Class discussions include an in-depth overview of the ASQ CQIA exam process, along with the rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.

This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQIA certification exam offered 4 times a year.

*Taking this course does not constitute or imply the successful passing of the ASQ CQIA exam. Participants will need to study the course material and practice questions outside of class.

Who Should Attend
This course is appropriate for individuals new to quality, process leader practitioners, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement.

Learning Objectives
Through training, participants will:

  • Explain how quality benefits people and organizations
  • Identify techniques and tools that can help solve problems and improve processes
  • Prepare to sit for and pass the CQIA exam

Course Outline

Module I: Quality Concepts

  • Terms, concepts, and principles
    • Quality
    • Quality plan
    • Employee involvement and empowerment
    • Systems and processes
    • Variation
  • Benefits of Quality
  • Quality philosophies

Module II: Team Basics

  • Team organization
    • Team purpose
    • Types of teams
    • Value of teams
  • Roles and Responsibilities
  • Team formation and group dynamics
    • Initiating teams
    • Selecting team members
    • Team stages
    • Team conflict
    • Team decision-making

Module III: Continuous Improvement Techniques

  • Continuous improvement
  • Process improvement
    • Six sigma
    • Lean
    • Benchmarking
    • Incremental and breakthrough improvement
  • Quality improvement tools

Module IV

  • Internal and external customers and suppliers
  • Customer Satisfaction
  • Supplier Management

Module V

General Exam Information, Test Taking Tips, and Practice Test

Prerequisites
None

Course Format
16 hours
Combination lecture/discussion and individual/group work sessions
Available virtually, at QSG’s training facilities, or on-site at your organization

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