Process Mapping

Course Summary

Participants will learn to apply powerful process mapping techniques to their own processes.

Event Details

16 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually


Dr. W. Edwards Deming defined a system as “a series of functions or activities (sub-processes, stages – hereafter components) that work together for the aim of the organization.” He added that the flow chart (or process map) is helpful toward understanding a system. Process mapping is a technique that provides a structural analysis of a process flow. It can be used to distinguish how work is actually being done from how it should be done. It’s very important to map the actual situation (“As Is” or “Current State”) to identify opportunities for improvement. Further study leads to mapping how the process “Should Be” (or Future State) once improvements are achieved.

Moving beyond basic process mapping, Value Stream Process Mapping (VSPM) can be viewed as a means to expose waste that’s hiding in the organization’s systems and processes. It is used to quantify the flow of throughputs, as well as waste, rework, wait time, and other drains on resources. It is a technique that is easily and effectively applied in any type of process: manufacturing, laboratory, health care, retail, office, school, etc.

Here a few examples of different types of process maps:

  • Flowcharts are high-level overviews of processes that focus on events, decisions, and the steps involved in a process.
  • Swimlane diagrams offer another level of detail, by defining the business units that undertake a specific process.
  • Value stream maps cover the entire value chain from start to finish, mapping out roles, responsibilities, and the resources needed to complete a process.
  • SIPOC maps diagram the supplier, input, process, output, and customer.
  • Deployment maps offer a more general overview of processes and are intended for stakeholders.

In this dynamic workshop, participants will learn to apply powerful process mapping techniques to their own processes. They will leave with a powerful new skill set for dealing with future process problems in their organizations.

Who Should Attend

All levels of employees can benefit from attending this workshop. This workshop is most beneficial when a team from your organization attends together.

Learning Objectives

Through training, participants will:

  • Understand the concepts and commonly used techniques of Lean Process Mapping and how to run basic Process Mapping training.
  • Be able to identify the most appropriate level of mapping for a particular situation.
  • Know how to work with a team to generate the various types of process maps.

Course Outline

  • Adopting a Systems Perspective/Systems Thinking
  • Benefits
  • Terms and Symbols
  • Examples of Process Maps for Both Manufacturing and Non-Manufacturing Processes
  • Procedure for Drafting a Process Map
  • Value Stream Process Mapping
  • Moving from the Current State to the Future State
  • Final Exam: Participants will draft a Value Stream Process Map for Their Processes




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