Process Mapping

Description

Dr. W. Edwards Deming defined a system as “a series of functions or activities (sub-processes, stages – hereafter components) that work together for the aim of the organization.” He added that the flow chart (or process map) is helpful toward understanding a system. Process mapping is a technique that provides a structural analysis of a process flow. It can be used to distinguish how work is actually being done from how it should be done. It’s very important to map the actual situation (“As Is” or “Current State”) to identify opportunities for improvement. Further study leads to mapping how the process “Should Be” (or Future State) once improvements are achieved.

Moving beyond basic process mapping, Value Stream Process Mapping (VSPM) can be viewed as a means to expose waste that’s hiding in the organization’s systems and processes. It is used to quantify the flow of throughputs, as well as waste, rework, wait time, and other drains on resources. It is a technique that is easily and effectively applied in any type of process: manufacturing, laboratory, health care, retail, office, school, etc.

Here a few examples of different types of process maps:

• Flowcharts are high-level overviews of processes that focus on events, decisions, and the steps involved in a process.
• Swimlane diagrams offer another level of detail, by defining the business units that undertake a specific process.
• Value stream maps cover the entire value chain from start to finish, mapping out roles, responsibilities, and the resources needed to complete a process.
• SIPOC maps diagram the supplier, input, process, output, and customer.
• Deployment maps offer a more general overview of processes and are intended for stakeholders.

In this dynamic workshop, participants will learn to apply powerful process mapping techniques to their own processes. They will leave with a powerful new skill set for dealing with future process problems in their organizations.