A comprehensive overview of the body of knowledge required by professionals in the field of operations and supply chain management.
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Please contact us if you are interested in private training for this workshop.
30 hours
In person lecture and discussion
Pre-reading materials provided before course
Two simulations included for demonstration of concepts
Managing operations, and supply chains in a competitive environment requires knowledge of basic business principles, the workings of production and inventory management systems, and the leadership skills required to build a customer focused, continually improving culture. This course provides a well rounded exposure to all aspects of operations management. The material is organized into four categories:
This course is intended for supervisors, managers, and individual contributors who support, work in, or interface with any of the operations management disciplines.
Through training participants will:
Background:
History of operations management
Competition & strategy
Sustainability
Capacity planning & management
Extended value streams & the Bullwhip effect
Supply chain collaboration
Inventory management
Basic financial concepts & financial statements
Customer focus:
Internal & external customers
CRM concepts
Customer segmentation
QFD / product development
Takt time / Cycle time / Synchronous flow
Continuous Improvement:
Continuous improvement culture
Project management, project management tools, project risk management
TQM
Costs of quality
Sandcone theory of cumulative improvement
Quality tools
Lean manufacturing philosophies & tools
Culture:
Management vs. leadership
Leadership styles
Workforce management challenges
Hawthorne studies
Managing change
Types of motivation
Learning organizations
All the participants in your training were also very impressed with you and your training. They each mentioned to the management team how this was the best training they have received and how your energy and enthusiasm kept them excited and motivated. We really appreciate all you and the team have done for us. We will be in touch soon to review and discuss future trainings.
Paul was definitely very knowledgeable, shared much of his experiences and was very personable. He was able to take a topic that could be very dry and made it interesting. The overall thoughts were that both classes were valuable – especially to those with only several years in the industry.
Hi Barbara and Angelo,
Thank you for the Holiday cheers! We look forward to working with QSG in 2018. We’ve accomplished a lot together as partners and our Training Program has been a great success thanks to you and QSG. Autoliv’s employees are very grateful to QSG for the opportunities to learn new skills and Autoliv appreciates our employees using these new skills to continually improve our Organization.
Hi Angelo,
The training workshops have been very well received and we are very happy with all that have been completed. The upcoming 5S training is full and we already have others interested so we will be looking to add a class. I am also pushing for additional training with all the training events in all areas of our business.
Thanks for letting us know!
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