Principles of Operations Management – On-Site March/April 2024

Course Summary

A comprehensive overview of the body of knowledge required by professionals in the field of operations and supply chain management.


March 26, 2024 - April 05, 2024

Event Details

30 hours
In person lecture and discussion
Pre-reading materials provided before course
Two simulations included for demonstration of concepts

Class 1: March 26, 2024

Class 2: March 28, 2024

Class 3: April 01, 2024

Class 4: April 05, 2024

Start time: 08:30 a.m.
End time: 04:30 p.m.

Venue: Quality Support Group Facilities

Directions: Training located at Quality Support Group, 319 Littleton Rd STE 206, Westford, MA 01886. Please plan to arrive 15 minutes prior to the training session start time.


Managing operations, and supply chains in a competitive environment requires knowledge of basic business principles, the workings of production and inventory management systems, and the leadership skills required to build a customer focused, continually improving culture. This course provides a well rounded exposure to all aspects of operations management. The material is organized into four categories:

  • Background
  • Customer focus
  • Continuous improvement
  • Culture and managing people

Who Should Attend

This course is intended for supervisors, managers, and individual contributors who support, work in, or interface with any of the operations management disciplines.

Learning Objectives

Through training participants will:

  • Learn to interpret basic financial reports and how they relate to operations.
  • Work with financial tools like break-even analysis, economy of scale, and capital budgeting.
  • Understand how corporate strategy is developed and how it impacts operations.
  • Gain exposure to the bullwhip effect and supply chain collaboration.
  • Explore how to manage customer relationships
  • Learn about change management including project management tools and risk assessment.
  • Increase appreciation for lean manufacturing practices and impacts.
  • Gain an understanding of leadership styles and skills.
  • Learn what is required to create a continuous improvement culture.

Course Outline

History of operations management
Competition & strategy
Capacity planning & management
Extended value streams & the Bullwhip effect
Supply chain collaboration
Inventory management
Basic financial concepts & financial statements

Customer focus:
Internal & external customers
CRM concepts
Customer segmentation
QFD / product development
Takt time / Cycle time / Synchronous flow

Continuous Improvement:
Continuous improvement culture
Project management, project management tools, project risk management
Costs of quality
Sandcone theory of cumulative improvement
Quality tools
Lean manufacturing philosophies & tools

Management vs. leadership
Leadership styles
Workforce management challenges
Hawthorne studies
Managing change
Types of motivation
Learning organizations




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