Event Details
8 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually
Participants will participate in a series of exercises and facilitated discussions to develop an understanding of how to achieve better results when communicating conflicting views, improve collaboration and trust, reduce unhealthy conflict, avoid a loss in productivity and turnover.
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8 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational settings. Properly managed conflict can improve group outcomes.
Conflict is inevitable, especially when work teams are diverse and stress levels are high. Conflict results from:
During this course, the instructor leads participants through a series of exercises and facilitated discussions to develop an understanding of how to achieve better results.
This course is appropriate for every employee at every level of the company.
Through training, participants will participate in a series of exercises and facilitated discussions to develop an understanding of how to achieve better results when communicating conflicting views, improve collaboration and trust, reduce unhealthy conflict, avoid a loss in productivity and turnover.
Good afternoon Jim,
I participated in the Leadership Training program that you facilitated at Zoll. Today was actually my last class. First, I would like to thank you. It was a pleasure to participate in your training session. I truly enjoyed the experience. I knew a lot of the information that we reviewed in the program and exhibit many of the leadership qualities on a regular basis, but I also gained a lot of knowledge and useful information that I have been able to apply to my professional and personal life. I believe you did an amazing job! You’re very insightful, knowledgeable and a great communicator. I also enjoyed and appreciated you sharing some of your personal experiences with the group. I love your perspective on life and appreciate your contribution to making this world a better place. As a NY Giants fan, I would have preferred less NE Patriot references lol. Jokes aside, you have made a huge impact on me, my coworkers and Zoll as an organization. I wish you continued success. Have a great day!
Your presentation was excellent. Thank you. The students were diverse in many ways but your presentation of the material was clear and engaging for everyone. Great examples and explanations as well.
Good Morning Jack,
Thank you so much for sending over the presentations and providing your analysis of the training. Based on the positive feedback I received from participants, the training went very well and the employees seemed to be much more engaged in this training class. You did a great job on developing and delivering the content in a way that was tailored to the skill level of Antaya’s workforce. Also, the interactive group exercises were very effective and a great way to incorporate blended learning into the sessions.
We appreciate the time you took to understand our training needs and providing us with excellent customer service. We look forward to working with you and the Quality Support Group in the future.
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