ISO 9001:2015 Implementation

Course Summary

This course is designed for individuals and managers interested in learning how to Implement ISO 9001:2015.

Event Details

16 hours
Combination lecture and classroom exercises
A test will be administered, resulting in a certification
Available at QSG’s training facilities, on-site at your organization, and virtually


This course is designed to provide an overview of the requirements for a quality management system based on ISO 9001:2015. Participants will gain an understanding of the requirements of ISO 9001:2015 and learn how to successfully implement.

This course gives you a complete review of the ISO 9001:2015 standard that includes the process approach to business, risk-based thinking, and the 14 implementation steps. You’ll learn how to identify business processes and quality metrics, create level I policy documents and level II procedures, and examine the audit program management process with a case study. You’ll also learn the stage 1 and stage 2 registration process as well as the upgrading requirements.

Who Should Attend

This course is designed for individuals and managers interested in learning how to Implement ISO 9001:2015.

Learning Objectives

Upon successful completion of this ISO 9001 Implementation training course, participants will:

  • Understand the operation of a quality management system based on ISO 9001 and its principal processes
  • Understand the benefits on implementing ISO 9001:2015 and its impact on operational and system metrics
  • Understand the requirements of the ISO 9001:2015 Standard and how to successfully implement in the organization
  • Understand the concepts of risk-based thinking, context of the organizations and the process approach within a quality management system.

Course Outline

  • General Quality Management System Requirements
  • ISO 9001:2015 Standard Requirements
  • Quality Objectives and Metrics
  • Defining Your System
    • Documentation types and levels
    • Level 1 policy manual
    • Process flows and interactions
    • Project timeline
    • Procedures
    • Work instructions
  • Registration Process
  • Internal Auditing
    • Value of auditing
    • Process auditing
    • Auditor objectivity and communication
    • Audit program management
    • Audit process
    • Corrective Actions




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