Event Details
12 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually
The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings.
Not Yet a Member? Request Membership Now
Contact us to get notifications about future courses or to schedule a private workshop.
12 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually
Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it! The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings. Topics include: Cross-selling, Handling difficult situations, and Optimizing the customer service call process. Training uses the adult-learning model.
This course is appropriate for anyone in a Customer Service position, including every employee, at every level of the organization.
Through training, participants will learn skills in the following areas:
Additionally, best practices are created for the call greeting and overall demeanor, customer interaction, information handling and knowledge, and sales approach. Scripts are created and practiced at training and implemented immediately.
Good afternoon Jim,
I participated in the Leadership Training program that you facilitated at Zoll. Today was actually my last class. First, I would like to thank you. It was a pleasure to participate in your training session. I truly enjoyed the experience. I knew a lot of the information that we reviewed in the program and exhibit many of the leadership qualities on a regular basis, but I also gained a lot of knowledge and useful information that I have been able to apply to my professional and personal life. I believe you did an amazing job! You’re very insightful, knowledgeable and a great communicator. I also enjoyed and appreciated you sharing some of your personal experiences with the group. I love your perspective on life and appreciate your contribution to making this world a better place. As a NY Giants fan, I would have preferred less NE Patriot references lol. Jokes aside, you have made a huge impact on me, my coworkers and Zoll as an organization. I wish you continued success. Have a great day!
Your presentation was excellent. Thank you. The students were diverse in many ways but your presentation of the material was clear and engaging for everyone. Great examples and explanations as well.
Good Morning Jack,
Thank you so much for sending over the presentations and providing your analysis of the training. Based on the positive feedback I received from participants, the training went very well and the employees seemed to be much more engaged in this training class. You did a great job on developing and delivering the content in a way that was tailored to the skill level of Antaya’s workforce. Also, the interactive group exercises were very effective and a great way to incorporate blended learning into the sessions.
We appreciate the time you took to understand our training needs and providing us with excellent customer service. We look forward to working with you and the Quality Support Group in the future.
Google Privacy and Terms of Service apply
Thanks for letting us know!
Please fill in the information below so that we can keep you informed.
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, please see here: Cookie Policy
Explore our revamped website and experience a more user-friendly interface designed to serve you better!
If you have any questions, would like more information, or would like to speak with a QSG representative, please contact us at any time!
