Change Management

Course Outline

• Communication: Creating an Executive Call to Action
• Surface magnitude of change today / why is this important?
• Critical Success Factors for Change / Richard Beckhard –   p(c) = f (Vision x dissatisfaction x energy)
• Change Process: Worksheets
  • We will use one real-world organizational change to experience each step of the process
    • Define the change
    • Overview of Guiding Principles for Change
    • Business case for change
      • Why are we making this change?  Why now?  What if we don’t?
      • Impact on the business, the team, individuals
    • Sponsorship and Other Key Roles
      • Who is responsible to ensure the benefits of the change?  Who is accountable?
      • Who is the champion – ensure all key stakeholders are on board – specific behaviors and actions
    • Address the people side of the change
      • awareness, motivation, knowledge, skill and accountability

Breakout group activity: Work on the real-world change using the worksheets

• How to influence people through change
  • Discuss the Change Curve
    • Where are you on the curve for this change?
    • Where are your team members?
    • Does a gap exist?
    • How to make the transformation?
    • Transformation Plan
• Influencing others to approve, accept and commit to change
  • Guiding Principles to transition: awareness, motivation, knowledge, skill and accountability
  • Define change from the perspective of others: What is expected today?; What needs to be different in the future?; See the world thru other peoples’ lens, not yours. Their gains and losses.
  • Stakeholder Analysis Tools & Templates: How to help people transition and transform through the change.

Breakout group activity: Work on the real-world change using the worksheets