Event Details

21 hours
Combination lecture/discussion and individual/group work sessions
Available virtually, at QSG’s training facilities, or on-site at your organization

Description

The Certified Quality Auditor (CQA) is a professional who understands the standards and principles of auditing and the auditing techniques of examining, questioning, evaluating, and reporting to determine a quality system’s adequacy and deficiencies. The CQA analyzes all elements of a quality system and judges its degree of adherence to the criteria of industrial management and quality evaluation and control systems.

Through discussion, review, and practice, attendees in this course will become thoroughly familiar with the complete CQA Body of Knowledge (BoK). Class discussions include an in-depth overview of the exam process, along with the rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.

This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQA exam offered 4 times a year.

*Taking this course does not constitute or imply the successful passing of the ASQ CQA exam. Participants will need to study the course material and practice questions outside of class.

Who Should Attend

This course is designed for individuals involved with quality auditing, those who support the auditing functions within an organization, and those looking to achieve their ASQ CQA certification.

Learning Objectives

Through training, participants will learn the following:

Understand the CQA BoK
Be prepared to sit for and pass the CQA exam
Understand audit fundamentals, audit processes, auditor competencies, audit program management for business application, and quality tools and techniques

Course Outline

Module I: Auditing Fundamentals

Basic Terms and Concepts
Purpose of Audits
Types of Audits
Audit Criteria
Roles and Responsibilities of Audit Participants
Ethical, Legal, and Professional Issues

Module II: Audit Process

Audit Preparation and Planning
Audit Performance
Audit Reporting
Audit Follow-up and Closure

Module III: Auditor Competencies

Auditor Characteristics
Resource Management
Conflict Resolution
Communication Techniques
Interviewing Techniques
Team Member Roles, Leadership, and Facilitation

Module IV: Audit Program and Business Applications

Audit Program Management
Business Applications

Module V: Quality Tools and Techniques

Basic Quality and Problem-Solving Tools
Process Improvement Techniques
Basic Statistics
Sampling Methods
Process Variation and Process Performance Metrics
Cost of Quality
Verification and Validation
Risk Management Tools

Module VI: Review of Sample Case Studies

Module VII: General Exam Information, Test Taking Tips, and Practice Test

Prerequisites

Prior knowledge of quality and auditing is recommended as this course is designed as a review of the subject areas needed for the ASQ CQA exam.

Instructors

Albert F. Scorza

Jeremy

★★★★★ 5/5

Bob,

Thank you for all of your time and assistance with both; the Internal Audits and the Gap Analysis. I strongly feel that our QMS will have great improvements from these events.

George Belezos

Hi Bob,

Not sure if I ever told you, but the quality manual spreadsheets you provided have impressed every external auditor that’s come in.

We are grateful to you for sharing the template with us. We were certified to the 2015 version of the standard in December and the auditor said we saved him hours of auditing because we had all the information in one place.

More recently a customer asked if we might share the template with them. But I wanted to ask you if that would be alright before doing so.

Please let me know as soon as you can. Take care.

Mike Hughes

Hi Al,

I want to tell you how pleased everyone was with how far we have come. That is due in no small part to your efforts and coaching. Scott and I appreciate what you have done.

Erik Sauve

We had our ISO 9001:2015 certification audit this week and we passed with flying colors! No findings and only 3 OFI’s. We should be receiving our certificate in 4-6 weeks.

I wanted to say Thank You, to you and the QSG team for helping us with this transition. Your assistance certainly made it a much less daunting of a task for us to achieve. I’ll be sure to contact you when it’s time for our internal audit.

Thanks again for all your help!

Rick Waszkiewicz

Angelo,

It feels nice to put the successful audit behind us! We filed our corrective action report and sent it over last Friday. We should get our official re-certification in the coming days.

Al was a great resource in pulling us through this project. He fit well with the team. With Al and Don, you have some quality people working for your organization.

We’ll be getting back in touch with Al next month to begin scheduling out the training for ISO 9001:2015.

David Tucker

To Bob, Angelo, and Al,

As you have heard we successfully completed our ISO 9001, 2015 audit this past week with no findings and only 2 observations for improvements. I would like to thank you all for your efforts in helping us complete our journey. I’m confident this will make Vacuum Barrier a stronger organization going further. We will keep you in mind as additional demands surface that we may require your services again.

Certified Quality Auditor (CQA) Certification Training

Course Summary

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