Event Details

8 hours
Combination lecture and classroom exercises
Available virtually, at QSG’s training facilities or on-site at your organization

Description

When failure occurs, we demand a rigorous process of investigation be initiated to identify why it occurred. Problem Solving is a process that investigates and solves problems, identifies causes, takes corrective action, and prevents recurrence of the root causes. The ultimate purpose of problem solving is to ensure the problem can never be experienced again. Problem solving can be applied in many disciplines, including:

Manufacturing
Product Design
Testing Verification and Validation
Distribution, Shipping, Transport and Packaging
Use-Applications

As everyone probably knows, “perfect” is a rare state. Problems pop up from time to time and people need to solve them. As a result, it is important that people become effective problem solvers. Having a workforce with well-developed problem-solving skills is a significant competitive advantage for a company.

All people can benefit from strong problem-solving skills. However, those skills don’t come “built-in” to every person. And even those with a natural knack for it can always get better or learn to apply those skills more effectively in each work circumstance. As a result, it’s a good idea to provide resources to help people develop and use problem-solving skills at work.

Why “Problem Solving for Employees” Matters:

Employees should recognize the importance of being good problem solvers.
Understanding the positive impact of employee problem solving increases workplace productivity.
Identifying the basic steps in the problem-solving process helps employees manage problems efficiently when they do arise.
Using effective problem-solving techniques on the job keeps problems from reoccurring.

Who Should Attend

This course is designed for production employees, managers, and supervisors.

Learning Objectives

Through training, participants will learn to:

Describe the problem
Formulate an accurate problem statement
Apply root cause analysis tools
Implement potential solutions

Course Outline

Course Outline
The problem-solving process has four major parts:

1. Grasp the Situation
During the first part of the problem-solving process, Grasp the Situation, participants learn to:

- Identify the problem
- Clarify the problem
- Develop a problem statement
  - Use the 5W2H tool

2. Cause Investigation
During Cause Investigation, participants learn to use several Root Cause Analysis (RCA) tools, including:

- Conducting a “5-Why” investigation to identify the root cause
- Is/Is-Not Techniques
- Cause & Effect Diagrams

3. Problem Correction
Problem Correction involves the use of specific actions to correct the problem. Participants learn to implement short-term temporary measures (required to protect their customers) and follow with longer-term corrective actions.

4. Prevention
In the fourth and final part of the problem-solving process, participants learn to take specific actions to make sure a problem cannot recur, typically through error proofing and capturing the lessons learned.

Prerequisites

None

Instructors

Dave Margil, Jim Wasson

John Gaumond

★★★★★ 5/5

All the participants in your training were also very impressed with you and your training. They each mentioned to the management team how this was the best training they have received and how your energy and enthusiasm kept them excited and motivated. We really appreciate all you and the team have done for us. We will be in touch soon to review and discuss future trainings.

Tepha Inc.

Paul was definitely very knowledgeable, shared much of his experiences and was very personable. He was able to take a topic that could be very dry and made it interesting. The overall thoughts were that both classes were valuable – especially to those with only several years in the industry.

Curtis Schmidt

Hi Barbara and Angelo,

Thank you for the Holiday cheers! We look forward to working with QSG in 2018. We’ve accomplished a lot together as partners and our Training Program has been a great success thanks to you and QSG. Autoliv’s employees are very grateful to QSG for the opportunities to learn new skills and Autoliv appreciates our employees using these new skills to continually improve our Organization.

Hi Angelo,

The training workshops have been very well received and we are very happy with all that have been completed. The upcoming 5S training is full and we already have others interested so we will be looking to add a class. I am also pushing for additional training with all the training events in all areas of our business.

Basic Problem Solving

Course Summary

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