This course is designed for production employees, managers, and supervisors who will learn to describe the problem, formulate an accurate problem statement, apply root cause analysis tools, and implement potential solutions
$577.00
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8 hours
Combination lecture and classroom exercises
Available virtually
Date: May 20, 2025
Start time: 08:30 a.m. EST
End time: 04:30 p.m. EST
Venue: Virtual on Zoom
Directions: Training will occur on Zoom. You will be provided with a unique link per registrant. Please plan to login 10 minutes prior to the session start time.
When failure occurs, we demand a rigorous process of investigation be initiated to identify why it occurred. Problem Solving is a process that investigates and solves problems, identifies causes, takes corrective action, and prevents recurrence of the root causes. The ultimate purpose of problem solving is to ensure the problem can never be experienced again. Problem solving can be applied in many disciplines, including:
As everyone probably knows, “perfect” is a rare state. Problems pop up from time to time and people need to solve them. As a result, it is important that people become effective problem solvers. Having a workforce with well-developed problem-solving skills is a significant competitive advantage for a company.
All people can benefit from strong problem-solving skills. However, those skills don’t come “built-in” to every person. And even those with a natural knack for it can always get better or learn to apply those skills more effectively in each work circumstance. As a result, it’s a good idea to provide resources to help people develop and use problem-solving skills at work.
Why “Problem Solving for Employees” Matters:
This course is designed for production employees, managers, and supervisors.
Through training, participants will learn to:
Course Outline
The problem-solving process has four major parts:
1. Grasp the Situation
During the first part of the problem-solving process, Grasp the Situation, participants learn to:
2. Cause Investigation
During Cause Investigation, participants learn to use several Root Cause Analysis (RCA) tools, including:
3. Problem Correction
Problem Correction involves the use of specific actions to correct the problem. Participants learn to implement short-term temporary measures (required to protect their customers) and follow with longer-term corrective actions.
4. Prevention
In the fourth and final part of the problem-solving process, participants learn to take specific actions to make sure a problem cannot recur, typically through error proofing and capturing the lessons learned.
All the participants in your training were also very impressed with you and your training. They each mentioned to the management team how this was the best training they have received and how your energy and enthusiasm kept them excited and motivated. We really appreciate all you and the team have done for us. We will be in touch soon to review and discuss future trainings.
Paul was definitely very knowledgeable, shared much of his experiences and was very personable. He was able to take a topic that could be very dry and made it interesting. The overall thoughts were that both classes were valuable – especially to those with only several years in the industry.
Hi Barbara and Angelo,
Thank you for the Holiday cheers! We look forward to working with QSG in 2018. We’ve accomplished a lot together as partners and our Training Program has been a great success thanks to you and QSG. Autoliv’s employees are very grateful to QSG for the opportunities to learn new skills and Autoliv appreciates our employees using these new skills to continually improve our Organization.
Hi Angelo,
The training workshops have been very well received and we are very happy with all that have been completed. The upcoming 5S training is full and we already have others interested so we will be looking to add a class. I am also pushing for additional training with all the training events in all areas of our business.
Thanks for letting us know!
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