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Process Improvement begins with understanding processes so they can be addressed using a controlled and systematic approach. Management must show a commitment by providing the requisite training and support to assure that process improvement practitioners have the knowledge and skills to employ a kit of tools or techniques, and effective use of these tools and techniques requires their application by the people who actually work on the processes.

The tools and techniques most commonly used in process improvement are:

Application consulting services are available to support clients in the application of various process improvement and statistical methods.  Here are a few examples of how our clients benefited from QSG consulting services:

Consulting services like these are available to support the application of the methods taught in all of our process improvement seminars.

Jim Leonard

It’s Not The People, It’s The Process! (Case Study)

By James F. Leonard – Senior Consultant, Process Improvement and Statistical Methods

Following is a list of all the Process Improvement Tools and Techniques we support and the associated training elements:

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