Principles of Operations Management

Course dates: 3/26, 3/28, 4/1, and 4/5, 2024
8:30am-4:30pm (EST) each day

Course Description : Managing operations, and supply chains in a competitive environment requires knowledge of basic business principles, the workings of production and inventory management systems, and the leadership skills required to build a customer focused, continually improving culture. This course provides a well rounded exposure to all aspects of operations management. The material is organized into four categories:

  • Background
  • Customer focus
  • Continuous improvement
  • Culture and managing people  

Who Should Attend : This course is intended for supervisors, managers, and individual contributors who support, work in, or interface with any of the operations management disciplines. 

Learning Objectives :

  • Learn to interpret basic financial reports and how they relate to operations.
  • Work with financial tools like break-even analysis, economy of scale, and capital budgeting.
  • Understand how corporate strategy is developed and how it impacts operations.
  • Gain exposure to the bullwhip effect and supply chain collaboration.
  • Explore how to manage customer relationships
  • Learn about change management including project management tools and risk assessment.
  • Increase appreciation for lean manufacturing practices and impacts.
  • Gain an understanding of leadership styles and skills.
  • Learn what is required to create a continuous improvement culture.

Course Outline 


History of operations management
Competition & strategy
Capacity planning & management
Extended value streams & the Bullwhip effect
Supply chain collaboration
Inventory management
Basic financial concepts & financial statements

Customer focus:

Internal & external customers
CRM concepts
Customer segmentation
QFD / product development
Takt time / Cycle time / Synchronous flow

Continuous improvement:

Continuous improvement culture
Project management, project management tools, project risk management
Costs of quality
Sandcone theory of cumulative improvement
Quality tools
Lean manufacturing philosophies & tools


Management vs. leadership
Leadership styles
Workforce management challenges
Hawthorne studies
Managing change
Types of motivation
Learning organizations


Event Details
30 hours
In person lecture and discussion
Pre-reading materials provided before course
Two simulations included for demonstration of concepts
Course instructor: John Kovach

Payment Type:

Date Attending:

Name of Attendee(s):

Name of Company:

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