Course dates: 3/26, 3/28, 4/1, and 4/5, 2024
8:30am-4:30pm (EST) each day
Course Description : Managing operations, and supply chains in a competitive environment requires knowledge of basic business principles, the workings of production and inventory management systems, and the leadership skills required to build a customer focused, continually improving culture. This course provides a well rounded exposure to all aspects of operations management. The material is organized into four categories:
- Customer focus
- Continuous improvement
- Culture and managing people
Who Should Attend : This course is intended for supervisors, managers, and individual contributors who support, work in, or interface with any of the operations management disciplines.
Learning Objectives :
- Learn to interpret basic financial reports and how they relate to operations.
- Work with financial tools like break-even analysis, economy of scale, and capital budgeting.
- Understand how corporate strategy is developed and how it impacts operations.
- Gain exposure to the bullwhip effect and supply chain collaboration.
- Explore how to manage customer relationships
- Learn about change management including project management tools and risk assessment.
- Increase appreciation for lean manufacturing practices and impacts.
- Gain an understanding of leadership styles and skills.
- Learn what is required to create a continuous improvement culture.
History of operations management
Competition & strategy
Capacity planning & management
Extended value streams & the Bullwhip effect
Supply chain collaboration
Basic financial concepts & financial statements
Internal & external customers
QFD / product development
Takt time / Cycle time / Synchronous flow
Continuous improvement culture
Project management, project management tools, project risk management
Costs of quality
Sandcone theory of cumulative improvement
Lean manufacturing philosophies & tools
Management vs. leadership
Workforce management challenges
Types of motivation
In person lecture and discussion
Pre-reading materials provided before course
Two simulations included for demonstration of concepts
Course instructor: John Kovach