Managing Organizational Risk Using the Supplier Audit Program

Course Description
In this new global economy, more than 50% of value creation is achieved outside of an organization’s walls, or through their suppliers. In the United States, recent studies show that 100% of manufacturers finished products include at least one element obtained from outside of their organization. This new reality, and the increased emphasis on supplier control in federal regulations, ISO 9001, and the various industry-specific quality management system standards, require that quality professionals have a thorough understanding of the supply chain management processes that control supplier selection and management. It is also necessary to understand where the quality function fits within the overall supply chain management process and how it interacts with other functions within that process.

Quality and quality audits are an important part of the supply chain management process. Conducting a successful supplier audit can be used to identify, assess, and mitigate organizational risk. Audits can be combined with Lean and Six Sigma methodologies to help drive supplier improvement. Audits can also help foster communication and build relationships (and unfortunately the opposite can also be true).

This course provides a broader than usual review of the supply chain management process from the quality perspective and includes unique applications of the supplier audit process. It helps participants understand where the quality function fits within the overall supply chain management process, as well as how it interacts with other functions within that process. Most importantly, we discuss best practices in supplier auditing and how quality audits can be used beyond traditional conformance verification. The course includes training on how to implement a robust remote auditing program, and case studies are shared to demonstrate best practices in supply chain management and supplier quality auditing, and to help identify suboptimal practices to avoid.

Who Should Attend?
This course is designed for:

  • Supplier Quality Managers/Engineers
  • Quality Managers/Engineers
  • Quality Auditors
  • Supply Chain Professionals
  • Continuous Improvement Professionals

Learning Objectives
Through training, participants will learn:

  • Best practices in supplier auditing
  • How to conduct a robust remote audit
  • Supply chain management from the quality perspective
  • How to optimize remote processes related to supplier management.

Participants will also realize the underutilized potential of the supplier audit program and come away from training with useful templates for their own supplier audit program(s). 

Course Outline

Day One
The first day of this workshop will review how quality supports supply chain management processes at strategic, tactical, and operational levels.

Strategic

  • Help determine approach to supplier selection – Will it be based on strategic partnership, low risk, cutting edge technology or a combination of those and other factors?
  • Help determine supplier selection criteria – Which criteria? What is the weight for the different criteria? How is risk calculated?
  • Help determine supplier selection process – How does the process work? Who are the approvers? What is the process cycle time? What are the process risks?

Tactical

  • Assess supplier and organizational risk – What is the level of risk for a given supplier and/or the product that they provide?
  • Participate in supplier selection process – Evaluate information submitted based on established process, discuss and then vote on supplier acceptability.
  • Determine the level of supplier control required, based on the risks of doing business with them – on site audits, remote audits, increased AQL at incoming inspection, skip lot inspections and so forth.

Operational

  • Generate supplier performance reports – either generate the report or provide information for supply chain to generate report.
  • Schedule and conduct supplier audits – take the lead with input from supply chain and site management.
  • Assess performance in conjunction with other supply chain imperatives, such as cost. – contribute to assessment along with supply chain, engineering and other appropriate functions within the organization

Day Two

The second day of the workshop will focus on how to optimize your supplier audit program.

Supplier Audit Program

  • What elements make up a robust supplier auditing program will be discussed.
  • How do you evaluate your own supplier audit program?
  • What are pitfalls to avoid when developing your supplier audit program?
  • When to conduct remote vs. onsite audit?
  • Who should conduct audits and how are those auditors trained?

Successful Supplier Audits

  • How do you conduct a successful supplier audit?
  • Tools, tips and techniques for conducting supplier audits.
  • Differences between internal and supplier audits?
  • How might supplier audits be used to examine a supplier beyond just conformance with requirements?
  • How do you make a desk audit more than just a paperwork exercise?
  • What are practices to avoid in conducting supplier audits?

Case studies from real life examples will be used to illustrate key points. This original content does align with related aspects of the CSQP and CQA bodies of knowledge. Attendance will provide knowledge of how to conduct a successful supplier audit as well as a practical understanding of supply chain management principles from the quality perspective.

Course Format
16 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization

Instructor
Lance B. Coleman Sr. has over 25 years of leadership experience in the areas of quality engineering, Lean implementation, quality and risk management in the Medical Device, Aerospace, and other regulated industries. He has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, GA and is an American Society for Quality (ASQ) Senior Member, as well as Certified Quality Engineer, Quality Auditor, Supplier Quality Professional, and Six Sigma Green Belt. He is also an Exemplar Global certified ISO 9001:2015 & ISO 13485:2016 Lead QMS Auditor.

Lance is the author of three books – “Managing Organizational Risk Using the Supplier Audit Program (Quality Press 2018), “Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement and Data Analysis (Quality Press 2015)” and “The Customer Driven Organization: Employing the Kano Model (Productivity Press 2014)” – as well as many articles on quality, Lean implementation, and risk management. He is the Editor for the 5th Edition of the Quality Auditing Handbook. Lance was 2018 ASQ Lean Enterprise Division Chair and 2016-2018 Chair of ISO TAG 302 – Auditing Management Systems. He also is presently or has been an instructor for the ASQ FMEA, Certified Supplier Quality Professional and Certified Quality Auditor exam preparatory courses. He has presented, trained, and consulted throughout the United States and abroad.

1:00-5:00pm (EST) each day


Payment Type:
Date Attending
Name of Attendee(s)
Name of Company



Always Keep Improving!