conflict resolution course

Conflict Management

Course Description
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational settings. Properly managed conflict can improve group outcomes.

Conflict is inevitable, especially when work teams are diverse and stress levels are high. Conflict results from:

  • Poor Relationships
  • Externals & Moods
  • Ineffective Structure
  • Varying Interests
  • Opposing Values
  • Improper Data

During this course, the instructor leads participants through a series of exercises and facilitated discussions to develop an understanding of how to achieve better results.

Who Should Attend
This course is appropriate for every employee at every level of the company.

Learning Objectives
Through training, participants will participate in a series of exercises and facilitated discussions to develop an understanding of how to achieve better results when communicating conflicting views, improve collaboration and trust, reduce unhealthy conflict, avoid a loss in productivity and turnover.

Course Outline

  • How to disagree without hurting relationships
  • Understanding of what contributes and ignites disagreement and conflict and the nature of people’s reactions
  • Learn the skill set for helping people through conflict
  • Understanding as a leader how to react to conflict
  • Furlong’s Circle of Conflict
  • Thomas-Kilmann Conflict Modes (Competing, Collaborating, Compromising, Avoiding, & Accommodating)
  • Emotions & Stress Management with Coping Strategies
  • 5 Levels of Conflict – Lyssa Adkins & Michael Spayd
  • “Clearing the AIRR” model to resolve conflict
  • WTF: It’s not what you think!
  • Activities to use in teams to understand conflict better

Course Format
8 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually

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