Course Description
This 8-hour course distills down best practices in conducting internal quality audits within any industry. Audit planning, execution, finding classification, and reporting are discussed, as well as the use of key auditing tools such as turtle diagrams, pareto diagrams, fishbone diagrams, 5-why process and more.
Who Should Attend
This course is designed for individuals who are new to quality auditing and who want to understand the most important knowledge and skills to get started, as well as auditors with some experience who want a refresh on auditing best practices.
Learning Objectives
Through training, participants will learn:
- Auditing fundamentals
- The audit process
- How to conduct system, process and product audits
Course Outline
- The Audit Process
- Conducting Process Audits
- Conducting ISO Clause & Other Horizontal Audits
- Conducting Product Audits
- Successful Interviewing
- Other Auditing Tools, Tips & Techniques
- Documenting Audit Findings
- Auditor Soft Skills
- Audit Reporting
- Evaluating Root Cause Analysis & C/A
- Exercises & Quizzes
Prerequisites
n/a
Course Format
8 hours (2 x 4-hour sessions)
Available virtually
course instructor: Lance B. Coleman
Students receive:
- Student Handbook (PPT)
- The newly released QMS Auditor Memory Jogger authored by Lance B. Coleman and Andrew Davison ($24.95 value)
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