FMEA Analysis in New Bedford

Critical Thinking & Problem Solving

Course Description
There is little consensus on what critical thinking and problem solving are. Within the context of management, however, there is widespread agreement that taking on multiple perspectives about an issue leads to more effective courses of action.

This course draws upon the work of Edward DeBono’s Six Thinking Hats model.  The “hats” ensure that each component of an issue receives adequate consideration.

These are: 

  • Hard Data
  • Intuition
  • Downside Risks
  • Upside Benefits
  • Creativity
  • Control 

In addition, participants are introduced to a process of perspective taking or stakeholder analysis. Expressed differently, participants assess a situation by using a PIN process that focuses on the problems, interests, and needs of those directly or indirectly affected by a problem, issue, or impending change.

Who Should Attend
This course is designed for Supervisors, Managers, and above, including Senior Leadership

Learning Objectives
Through training, participants will:

  • Learn how to accurately identify the real problem in a given situation
  • Learn problem analysis best practices – using decision time most effectively
  • Work through the steps of problem solving and decision making 
  • Ensure decisions are aligned with strategy
  • Make important decisions with the greatest likelihood of generating expected or desirable outcomes
  • Learn valuable techniques and methodologies to expand critical thinking ability 
  • Adopt a more creative approach in solving problems
  • Overcome barriers to effective problem solving
  • Develop self-confidence
  • Map out the likely consequences of alternative decisions
  • Enhance abilities to minimize uncertainty and risk 

Course Outline

  • Six Thinking Hats Model
  • Difference between Critical Thinking and Decision Making
  • Process of Critical Thinking
  • Forming and agreeing to the Critical Thinking & Problem Solving Process

Course Format
8 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually

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