Course Description
The Certified Manager of Quality (CMQ)/Organizational Excellence (OE) is a professional who leads and champions process improvement initiatives everywhere from small businesses to multinational corporations and can have regional or global focus in a variety of service and industrial settings. They facilitate and lead team efforts to establish and monitor customer/supplier relations, support strategic planning and deployment initiatives, and help develop measurement systems to determine organizational improvement. The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.
Through discussion, review, and practice, attendees will become thoroughly familiar with the complete Quality Manager Certification Body of Knowledge (BoK). Class discussions include an in-depth overview of the exam process, along with rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.
This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CMQ/OE certification exam offered 4 times a year.
*Taking this course does not constitute or imply the successful passing of the ASQ CMQ/OE certification exam. Participants will need to study the course material and practice questions outside of class.
Who Should Attend
This course is designed for individuals who who would like to reinforce their skills, knowledge, and capacity to understand the CMQ/OE BoK in preparation for taking the ASQ CMQ/OE examination
Learning Objectives
Through training, participants will:
- Understand the CMQ/OE BoK
- Be prepared to sit for and pass the ASQ CMQ/OE examination
Course Outline
Module I: Leadership
- Organizational Structures
- Leadership Challenges
- Teams and Team Processes
- ASQ Code of Ethics
Module II: Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environmental Analysis
- Strategic Plan Deployment
Module III: Management Elements and Methods
- Management Skills and Abilities
- Communication Skills and Abilities
- Project Management
- Quality System
Module IV: Quality Management Tools
- Problem Solving Tools
- Process Management
Module V: Customer-Focused Organizations
- Customer-Focused Organizations
- Customer Relationship Management
Module VI: Supplier Chain Management
- Supplier Selection
- Supplier Communication
- Supplier Performance
- Supplier Improvement
- Supplier Certification, Partnerships, and Alliances
Module VII: Training and Development
- Training Plans
- Training Needs Analysis
- Training Materials, Development, and Delivery
- Training Effectiveness and Evaluation
Module VIII: Review of Constructed-Response (Essays)
Module IX: General Exam Information, Test Taking Tips, and Practice Test
Prerequisites
Before applying for the ASQ CMQ/OE certification, applicants must have a minimum of ten years of work experience in the area of this certification (quality management or improvement), with five of those years in the area of decision making.
Course Format
24 hours
Combination lecture/discussion and individual/group work sessions
Available virtually, at QSG’s training facilities, or on-site at your organization
Course Instructor: Albert F. Scorza – Senior QMS Consultant, Automotive, Aerospace