Course Description
This interactive course employs a metrics-driven, process-based approach to the theory and practice of conducting value-added audits to the ISO 9001:2015 Standard. It prepares internal auditors to perform effective process audits and helps managers and supervisors take full advantage of the internal audit process. Training includes a detailed review of all elements of ISO 9001:2015, effective implementation, and the benefits of quality management systems. This course meets the training portion of the requirements for certification of individual internal auditors. Training also addresses the requirements of the ISO 19011 Auditing Standard.
Who Should Attend
This course is designed for individuals responsible for managing an audit program for ISO 9001:2015, internal auditors, Quality Managers, and Quality Assurance engineers. It is appropriate for anyone seeking to learn the process-based, metrics-driven audit process.
Learning Objectives
Through training, participants will:
- Gain a working knowledge of a quality management system based on the requirements of ISO 9001:2015
- Enhance their understanding of process-based, metric-driven auditing techniques
- Learn the requirements of ISO 9001:2015 and understand its inter-relationship with other elements of the ISO family of standards. Role-play exercises give students practical experience with auditing
Course Outline
The ISO 9001:2015 Standard and Internal Auditing
This session is a comprehensive review of the theory and practice of the ISO 9001:2015 Standard and Internal Auditing. Training topics include:
- The Challenge for Top Management
- Quality Management Principles
- The ISO 9001 Standard Explained
- The ISO 9001 Family of Standards
This session includes a detailed review of all elements of the ISO 9001:2015 Standard. Participants will also gain an understanding of Customer Oriented Processes (COPs), as well as the customer-specific requirements defined by ISO 9001:2015.
Process-Based, Metric-Driven Auditing
During this session, students will explore effective auditing techniques, interviewing skills, communication skills, and teamwork concepts through a series of interactive workshops, simulated audits, tutorials, and case studies. Training includes a discussion about internal auditing metrics. Specific topics include:
- Introduction to ISO 9001 Audit Trails
- Documentation for ISO 9001
- The audit cycle and ISO 19011
- Introduction to Quality Audits
- Management of Audit Programs
- Audit Planning and Preparation
- Scope and Objectives
- Audit Plan
- Performing the Audit
- Opening Meeting
- Quality Audits
- Conducting the Audit
- Writing Nonconformity Statements
- Writing Nonconformities (using CARs)
- Closing Meeting
- Summary Statement and Closing Meeting
- Completing the Audit Report
- Corrective Action and Close Out (using CARs)
- Verification and Close Out
Course Format
16 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization
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