All posts by Phil

UPCOMING COURSE: ISO 9001:2015 Internal Auditing

Course Description
This interactive course employs a metrics-driven, process-based approach to the theory and practice of conducting value-added audits to the ISO 9001:2015 Standard. It prepares internal auditors to perform effective process audits and helps managers and supervisors take full advantage of the internal audit process. Training includes a detailed review of all elements of ISO 9001:2015, effective implementation, and the benefits of quality management systems. This course meets the training portion of the requirements for certification of individual internal auditors. Training also addresses the requirements of the ISO 19011 Auditing Standard.

Who Should Attend
This course is designed for individuals responsible for managing an audit program for ISO 9001:2015, internal auditors, Quality Managers, and Quality Assurance engineers. It is appropriate for anyone seeking to learn the process-based, metrics-driven audit process.

Learning Objectives
Through training, participants will:

  • Gain a working knowledge of a quality management system based on the requirements of ISO 9001:2015
  • Enhance their understanding of process-based, metric-driven auditing techniques
  • Learn the requirements of ISO 9001:2015 and understand its inter-relationship with other elements of the ISO family of standards. Role-play exercises give students practical experience with auditing

Course Outline
The ISO 9001:2015 Standard and Internal Auditing
This session is a comprehensive review of the theory and practice of the ISO 9001:2015 Standard and Internal Auditing. Training topics include:

  • The Challenge for Top Management
  • Quality Management Principles
  • The ISO 9001 Standard Explained
  • The ISO 9001 Family of Standards

This session includes a detailed review of all elements of the ISO 9001:2015 Standard. Participants will also gain an understanding of Customer Oriented Processes (COPs), as well as the customer-specific requirements defined by ISO 9001:2015.

Process-Based, Metric-Driven Auditing
During this session, students will explore effective auditing techniques, interviewing skills, communication skills, and teamwork concepts through a series of interactive workshops, simulated audits, tutorials, and case studies. Training includes a discussion about internal auditing metrics. Specific topics include:

  • Introduction to ISO 9001 Audit Trails
  • Documentation for ISO 9001
  • The audit cycle and ISO 19011
  • Introduction to Quality Audits
  • Management of Audit Programs
  • Audit Planning and Preparation
  • Scope and Objectives
  • Audit Plan
  • Performing the Audit
  • Opening Meeting
  • Quality Audits
  • Conducting the Audit
  • Writing Nonconformity Statements
  • Writing Nonconformities (using CARs)
  • Closing Meeting
  • Summary Statement and Closing Meeting
  • Completing the Audit Report
  • Corrective Action and Close Out (using CARs)
  • Verification and Close Out

Course Format
16 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization

Course Evaluations Set 1
Course Evaluations Set 2
Course Evaluations Set 3
Course Evaluations Set 4

Payment Type
Date Attending
Name of Attendee(s)
Name of Company

QSG Training & Work Instruction Videos

Studies show that reading blocks of text is one of the least efficient methods of transferring knowledge especially with a diverse workforce. With this in mind, the fact that most quality systems are focused on written procedures is an issue. The existence of modern video tools means that it is easy to create visual work instructions.

QSG can help your company produce, film, and edit training and work instruction videos for all of your training needs.

Benefits include:

  1. New employees requiring OJT or classroom training will benefit from established and effective training methods.
  2. Organization knowledge will be preserved by capturing best practices and organizational knowledge from your existing employees. Everyone can keep up-to-date, and information from your retiring employees can effectively be passed on without having detailed work instructions that many people do not understand.

Please watch our sample video below and contact us if you are interested!

Available features

  • Bilingual Subtitles – Spanish, Portuguese, German, Mandarin, Japanese
  • On-site/Off-site filming
  • Mobile editing for same-day video review





Over the last 20 years Quality Support Group has grown its membership to 175 companies. We continue to expand through our networking and best practice meetings, training workshops, by word of mouth from loyal customers, and due to the financial support of our Members.

Your membership helps support Quality Support Group’s diverse training and educational programs. The financial support of our Members also allows QSG to engage industry experts for our Quarterly Meetings and various other initiatives.

Please consider supporting QSG with a paid membership!

Benefits of Membership
QSG Members have access to the industry’s best consulting and training solutions, delivered by top-notch professionals who understand your industry and business requirements. QSG Members also receive the following benefits:

  •  Free access to Quarterly Meetings
  • Continuing Education Unit (CEU) credits for ASQ Certifications
  • Discounts to ALL QSG Public Training Workshops
  • Free ½ Day, On-Site GAP Analysis Assessment to the ISO 9001:2015 Standard
  • Free ½ Day, On-Site Lean Manufacturing GAP Assessment
  • Free Consulting and Assistance for Workforce Training Fund Program applications and training (General and Express Programs)
  • Access to a pool of Qualified Second Party Auditors
  • Access to Master Black Belts for best practices and benchmarking
  • One Membership includes ALL company employees

Membership Options
Option 1 : $100, companies with 50 people or fewer
Option 2 : $250, companies with 51 – 200 people
Option 3 : $500, companies with over 200 people



Lean Six Sigma

Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that businesses need to deliver goods and services to their clients.

Operations Management involves strategic, tactical and operational oversight. It focuses on carefully managing processes to produce and distribute products and services. Major operations management activities often include product development, supply chain, production and distribution. Related activities include managing purchasing, inventory control, quality control, storage, logistics and evaluations of processes. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of the products or services and on the processes required for effective execution. Core processes to be managed effectively can include:

  • Purchasing
  • Product and Service Production
  • Quality Management
  • Inventory Management
  • Supply Chain Management
  • Logistics and Transportation Management
  • Facilities Management
  • Configuration Management
  • Distribution Channels
  • Enterprise Resource Planning

QSG’s Lean Operations consulting and training programs are designed for managers and other individuals involved with an organization’s operations. It is truly a learning experience that will transition into optimizing your organization’s costs, quality, speed and customer service – all of which will make a significant impact on your bottom line. Developing a structure for diagnosing, improving and designing effective processing systems is supported by real-world case studies, group workshops and simulation models.

Under the guidance of the QSG Lean Operations Team, you will you master and implement the practice of Lean Six Sigma operations at your organization.

Quality Support Group (QSG) offers a full range of consulting and training services, including:

QSG can help your organization use Lean Six Sigma methods and tools to boost performance and results. Sustainable performance is central to QSG’s approach to helping our customers achieve sustainable success across the full value chain of the organization.



Training Grants

Government funding is available to help businesses train incumbent and newly hired workers. At the state level, economic development agencies often offer assistance in the form of grants. State training grant programs vary in size and scope, but in most cases they are designed to upgrade the skills of workers in order to improve business productivity and competitiveness in the global marketplace.

Our clients have received millions of dollars in grant funding for employee training.Regardless of region and industry, QSG will help your business identify grant programs that meet your training needs and work with you to provide the information and resources necessary to apply for a training grant.

Massachusetts provides businesses with funding to train incumbent and newly hired employees through the Workforce Training Fund Programs (WTFP). Grant opportunities include a General Program for customized training in job-related skills, as well as Express Program grants for small companies to address their employee training needs through a list of pre-approved courses.

Recent Workforce Training Fund awards for QSG clients in Massachusetts include:

$242,000 to Communications &Power Industries, Inc. for Lean Sigma and Quality Tools Training
$234,000 to Columbia Tech for APICS/Supply Chain, Problem Solving and Lean
$234,000 to Cabot Corporation for Lean Processes, Project Management, SPC, & Kaizen Events
$189,940 to Autolive for IATF 16949:2016, CQM/OE Prep Training, CQA
$159, 244 to Innovative Mold Solution Lean/Six Sigma Leadership, GD&T, SPC & DOE
$156,690 to Sid Wainer for Lean, HACCP, SQF and Supervisory Skills
$119,400 to Ultra Herley for Lean, DOE and Project Management
$110,240 to GTR Manufacturing for Supervisory Skills, Solderablitly, Lean/Six Sigma Leadership
$100,000 to ABnote USA for Lean Manufacturing training
$86,400 to FLEXcon for ISO 14644 training (Clean Room)
$82,800 to Majalite Corporation Lean/Six Sigma Leadership, FMEA & Kaizen Events
$82,200 to Crystal Engineer for ISO 13485, AS9100 and Sales Training
$67,000 to Uno Foods, Inc. for Safe Quality Food (SQF) training
$48,000 to Hub Folding Box for Food Safety/HAACP and SQF Level II
$32,640 to Stellar Industries Corp. for AS9100 training
$17,680 to T & T Anodizing for ISO9001:2008

The Michigan Economic Development Job Training (EDJT) program is designed to provide job training assistance to the State’s employers. Priority is given to projects that demonstrate a need for high-skill training and create or retain high-wage, high-skill jobs, in industries such as advanced manufacturing, life sciences, technology, and Homeland Security and defense.

New Hampshire
The New Hampshire Job Training Fund is available to businesses located in the New Hampshire, as well as businesses intending to locate in the State, that pay quarterly taxes into the NH Unemployment Trust Fund. Training programs may include: structured, on-site laboratory or classroom training; basic skills; technical skills; quality improvement; safety; management and supervision; and English as a second language.

New Jersey
The Skills4jersey Training Grant Program provides funding for employers to upgrade the skills of incumbent and newly hired employees, for the purposes of retaining highly skilled and high wage jobs in New Jersey. Eligible projects include classroom, on-the-job, and computer-based training for a variety of industries.

Rhode Island
The Governor’s Workforce Board of Rhode Island Express Grant Program solicits applications for workforce improvement programs designed to increase the skills of the incumbent workforce and support the competitiveness and growth of Rhode Island businesses.

Workforce training assistance in Virginia is provided through the Virginia Jobs Investment Program (VJIP), an economic development incentive providing customized recruiting and training services to companies that are creating new jobs or experiencing technological change.

Training Courses

Events Calendar

Quality Support Group designs and delivers industry-leading workforce training solutions for our clients. QSG’s training portfolio includes topical and systemic approaches to improving organizational cultures, and we provide both public and customized in-house training courses. Since 1993, QSG has trained over 10,000 people in all areas of quality/regulatory systems and continuous improvement.

Training Events Calendar

QSG offers training courses in the following areas:

Quality Management 

AS9100:2009 Implementation Course
AS9100:2009 Internal Auditing
Certified Quality Auditor (CQA) Exam Preparation Workshop
ISO 9001:2015 Update Revision: What you need to know now!
ISO 9001:2015 Leadership Workshop
ISO 9001:2015 Lead Auditor Training
ISO 9001:2015 Internal Auditing
ISO 9001:2015 Internal Auditor Transition Workshop
ISO 9001:2015 Transition and Implementation
ISO 9001: 2015 Risk Based Thinking
ISO 13485:2016 Internal Auditing
ISO 13485:2016 Lead Auditor Training
ISO 13485:2016 Overview
ISO/IEC 17025
Software Development for Medical Device Manufacturers
TS 16949:2009 Internal Auditing
TL 9000 Implementation

Process Improvement Tools / Techniques

Advanced Problem Solving: A Systematic Approach to Root Cause Analysis
Advanced Product Quality Planning
Basic Problem Solving
Basic Statistical Concepts
Blueprint Reading
Design of Experiments (DOE)
Advanced Design of Experiments
FMEA (Failure Mode and Effects Analysis)
Advanced FMEA (Failure Mode and Effect Analysis)
Geometric Dimensioning and Tolerancing (GD&T)
GR&R – Gauge Repeatability Reproducibility
Kaizen Events
Project Management
SPC (Statistical Process Control)
Supply Chain Management

Operations Management (Lean Six Sigma)

Basic Lean Manufacturing Concepts
Lean Business Simulation© Course
Basic Quality Tools for Process Improvement
DMAIC Process (Define, Measure, Analyze, Improve and Control)
Black Belt
Green Belt
Yellow Belt
Minitab Essentials Workshop
Creating Manufacturing Cells
Implementing a KanBan Pull System
Value Stream Mapping (VSM)
Standard Work Documentation
SMED – Single Minute Exchange of Dies
Introduction to SolidWorks
Leadership Awareness
Leading Change

Business Management

Leading A Team
Supervisory Skills
Transformational Leadership

Food Safety / Certification

Control of Listeria in the Ready-to-Eat (RTE) Environment
FDA-Food Safety Preventive Controls
Food Safety Systems Internal Auditing
HACCP Fundamentals and Implementation
Implementing Safe Quality Food (SQF) Systems

Environmental Management Systems

ISO 14001:2015 Internal Auditing
ISO 14001:2015 Overview

FDA Quality System (QS) Regulation/Medical Device Good Manufacturing  Practices / ISO 13485

ISO 13485:2016 Internal Auditing
ISO 13485:2016 Lead Auditor Training
ISO 13485:2016 Overview
Process Validation: Principles and Protocols 

All of the above courses are available at QSG’s training facilities or on-site at your organization.

Training Grants