Cody began his career doing business development and sales for the first ISO 13485 certified Healthcare Production Staffing Company. While there, he also supported Account Management by training temporary employees in areas such as Quality Management Systems, current Good Manufacturing Practices, Gowning Protocols in Controlled Environments, Safety, and customer-specific product instructions. After becoming intrigued with medical device & pharmaceutical manufacturing, he moved to the largest privately held medical device contract manufacturer to support lead generation prospecting, pipeline development, quoting, contract review, and other business development related functions.
Cody continued his work in Medical Devices covering Customer audits, managing the internal audit programs, and auditing Key Suppliers. Cody has taken various auditing and risk management courses given by world-class Medical Device companies through their contract manufacturing excellency programs. Cody was also influential in planning, implementing, and validating various system modules. For example, Cody saw a gap with complaint handling and led a team to implement a Customer Relationship Management system that connects seamlessly to the system already in place and maintains 21 CFR 820.198 compliance for complaint files. Since that implementation, complaint closure time for that company is down over 40%.