Quality Support Group, Inc. has been helping organizations reach their core objectives since 1993.  Headquartered in Westford, Massachusetts, QSG is a leading international consulting and training firm delivering organizational continuous improvement.

ISO 9001:2015 Certificate

QSG’s unique integration of improvement methodologies is designed to deliver organizational improvements and cost savings benefits. We bring to our clients a depth of experience that is uncommon.  Our company model delivers proven performance with a range of business sectors including aerospace, defense, medical device, and food safety, and we serve organizations of any size from small businesses to Fortune 100 companies.

Our Response to COVID-19


Our hearts go out to the many who have lost loved ones or lost their jobs during this difficult time. As these restrictions are lifted, Quality Support Group’s first priorities are the health and safety of those around us.

All of us here at QSG have made adjustments to adhere to the guidelines of social distancing to ensure the safety of our instructors and customers. We have recently resumed in-person training following these guidelines. All of our students are required to sit six feet apart and keep their mask on throughout the training. Many of our classroom-based and in-house training events have also been changed to virtual courses.

The virtual training format is nothing new to QSG:

  • We have been providing virtual, instructor-led training for 14+ years
  • We provide consulting services to develop or improve your operations and management systems
  • We can conduct remote audits of your management system and have done so for several of our clients
  • We are presenting webinars on many topics of interest, at a low cost

QSG has been providing our training, consulting, and auditing services since 1993, and while COVID-19 may have caused a temporary stop to travel, it has not stopped us!

If you need our services but are suffering a little bit of downturn in this time, please reach out to us. Contact us to learn about discounted rates to help continue to move your operations forward and receive the training, consulting, or auditing that you need.

*ORDER COVID-19 SIGNS/POSTERS FOR YOUR WORKPLACE*

Featured Publication: Continuous Improvement and Management Support
by QSG Senior Consultant Jim Leonard

On a LinkedIn site devoted to the topic of Continuous Improvement, a group member posted the query, “What’s the purpose of continuous improvement, Six Sigma and Lean approaches without top management support?” A number of responses were posted; among them,
“Without the support and blessings from top management it’s ineffectual.”
“Visual presence is an absolute must, and not just as supervisors but actually getting their hands dirty. This shows ownership on their part and this in turn trickles down to the shop floor.”
I decided to join the discussion and posted the following response. CLICK HERE FOR FULL ARTICLE!

Always Keep Improving!