Quality Support Group, Inc. has been helping organizations reach their core objectives since 1993. Headquartered in Westford, Massachusetts, QSG is a leading international consulting and training firm delivering organizational continuous improvement.
QSG’s unique integration of improvement methodologies is designed to deliver organizational improvements and cost savings benefits. We bring to our clients a depth of experience that is uncommon. Our company model delivers proven performance with a range of business sectors including aerospace, defense, medical device, and food safety, and we serve organizations of any size from small businesses to Fortune 100 companies.
Featured Case Study: LSS Case Study – Perseverance
QSG has come across many project teams that complain about a lack of Management Support. This case study explores the experience of a team in the Engineered Materials Industry that had little to no Management Support and the additional disadvantage of high employee turnover. The team was formed as part of a Lean Six Sigma Green Belt Class that met every other week for 1.5 hours of class time and 1.5 hours of hands-on project time. The case shows how fact-based decision making, root-cause analysis tools and lean-six sigma techniques not only can save the company a lot of money but also can strengthen collaboration, gain buy-in and instill a sustainable culture of continuous improvement.