Quality Support Group, Inc. has been helping organizations reach their core objectives since 1993. Headquartered in Westford, Massachusetts, QSG is a leading international consulting and training firm delivering organizational continuous improvement.
QSG’s unique integration of improvement methodologies is designed to deliver organizational improvements and cost savings benefits. We bring to our clients a depth of experience that is uncommon. Our company model delivers proven performance with a range of business sectors including aerospace, defense, medical device, and food safety, and we serve organizations of any size from small businesses to Fortune 100 companies.
Many times, unsuccessful projects have little or nothing to do with team members’ technical skills and expertise. They just don’t know how to play well together! QSG’s two-day Team Process workshop covers the process that teams go through from initial formation to successful completion and sign-off on process improvement, new product development, and other projects. It covers where certain statistical methods and personal skills are deployed, as well as responsibilities of key players in the process – team leaders, team members, and project champions.
QSG Sr. Consultant Jim Leonard recently presented several Team Process workshops for Entegris, Inc., in Billerica, MA. The courses were funded by a Massachusetts Workforce Development Grant that QSG secured for Entegris (and many other clients). During the workshop, teams of attendees experience the process by working on actual on-job concerns such as product defects, change management, equipment availability, production scheduling, and other issues.