Quality Support Group, Inc. has been helping organizations reach their core objectives since 1993. Headquartered in Westford, Massachusetts, QSG is a leading international consulting and training firm delivering organizational continuous improvement.
QSG’s unique integration of improvement methodologies is designed to deliver organizational improvements and cost savings benefits. We bring to our clients a depth of experience that is uncommon. Our company model delivers proven performance with a range of business sectors including aerospace, defense, medical device, and food safety, and we serve organizations of any size from small businesses to Fortune 100 companies.
Our Response to COVID-19
Our hearts go out to the many who have lost loved ones or lost their jobs during this difficult time. As these restrictions are lifted, Quality Support Group’s first priorities are the health and safety of those around us.
All of us here at QSG have made adjustments to adhere to the guidelines of social distancing to ensure the safety of our instructors and customers. We have recently resumed in-person training following these guidelines. All of our students are required to sit six feet apart and keep their mask on throughout the training. Many of our classroom-based and in-house training events have also been changed to virtual courses.
The virtual training format is nothing new to QSG:
- We have been providing virtual, instructor-led training for 14+ years
- We provide consulting services to develop or improve your operations and management systems
- We can conduct remote audits of your management system and have done so for several of our clients
- We are presenting webinars on many topics of interest, at a low cost
QSG has been providing our training, consulting, and auditing services since 1993, and while COVID-19 may have caused a temporary stop to travel, it has not stopped us!
If you need our services but are suffering a little bit of downturn in this time, please reach out to us. Contact us to learn about discounted rates to help continue to move your operations forward and receive the training, consulting, or auditing that you need.
Featured Publication: Process Improvement in Dry Cast Molding
– by QSG Senior Consultant Jim Leonard
In late 2000, a valued QSG client emerged from years of biomedical research in their laboratories outside London. One of their new products was a coating material that mimicked the hydration of the human cell. Applications of the new technology included coating stents used in angioplasty and coating contact lenses. Tests indicated that the stents coated with the new material were not rejected by the body anywhere near as often as others. Contact lens users reported that they could wear the company’s coated lenses a lot longer than competitors’ lenses without drying out, fatigue, or discomfort. In the wake of its successful clinical trials, our client decided that it was time to “go commercial” with their new material; to start to produce and sell stents and lenses treated with their new coating.
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