Quality-Support-Group-Business-Management-Angelo-Scangas-ISO

Transformational Leadership

Course Description
As a teacher and consultant, the late Dr. W. Edwards Deming developed a new management philosophy. He devoted his life to helping leaders in business, education, and government understand and implement a process to accomplish the transformation. This course draws heavily on Deming’s principles and his “System of Profound Knowledge” to provide a clear roadmap for getting started on the transformation in order to survive and thrive in this new economic age.

The premise of this course is that American business does not need improvement; nor do American schools need “reform.” Rather, our organizations and management in general are in need of transformation – and transformation implies a complete change in state. The purpose of this course is to provide an introduction to the concepts, tools, and principles needed to begin or continue the transformation process. Students will be exposed to challenging theories and insights to guide their future plans and actions in order to continuously improve processes within their organizations.

Who Should Attend
This course is designed for executives, managers, professionals, team members, and team leaders interested/involved in strategic planning and process improvements.

Learning Objectives
Via hands-on workshops, demonstrations, and lively lectures, students will learn to use techniques and concepts to achieve dramatic improvements in quality, productivity, and processes throughout an organization.

Course Outline

  • Adopting a “Systems Perspective”
  • Basic (Yet Powerful) Statistical Methods
  • Theory of Variation as a Guide for Decision-making
  • Basic Procedure for Improving a System
  • Transformation Model: Dr. W. Edwards Deming’s 14 Points for Management and his “System of Profound Knowledge”
  • Attributes of a Leader
  • Lessons of the Bead Experiment
  • Guidelines for Planning and Getting Started on the Transformation Process

Course Format
TBD hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization

Location: Littleton, MA

Always Keep Improving!