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Online Training

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Quality Support Group Online Training Courses

DOE: Screening Experiments – 1 Credit

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This course provides an introduction to the concepts of Design of Experiments along with detailed instruction on how to conduct screening experiments using Placket-Burman and Taguchi techniques.


Basic SPC – 1 Credit

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Basic SPC provides a solid understanding of variation and the statistics upon which control charts are based. It covers use of the most common variable and attributes control charts including x-bar and R-charts, moving average charts, p-charts, u-charts, np charts, and c charts as well as basic process capability concepts.


Basic SPC for Business Processes – 1 Credit

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Basic SPC provides a solid understanding of variation and the statistics upon which control charts are based. It covers use of the most common variable and attributes control charts including x-bar and R-charts, moving average charts, p-charts, u-charts, np charts, and c charts as well as basic process capability concepts. In this “Service Edition” of Basic SPC, examples and terminology are specifically related to the office or transactional environment.


Advanced SPC – 1 Credit

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Advanced SPC teaches engineers and quality personnel how to select and set-up control charts as well as how to conduct process capability studies. X-bar and R charts, IX and MR charts, other variable-data charts and attribute charts are covered. Methods for conducting process capability studies includes how to deal with complications encountered during capability studies. The training also covers alternative process capability measures including Six Sigma capability and the use of Z-values.


The 5S’s: Workplace Organization – 1 Credit

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The 5S’s course introduces concepts of workplace organization and walks learners through each of the stages of the 5S process (Sort, Set in Order, Shine, Standardize and Sustain) so that they can apply the techniques in their job and work area. The course includes a roadmap for implementing the 5S’s along with examples of successes in each 5S stage to help trigger ideas for the learner for their 5S effort.


Lean Manufacturing – 1 Credit

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This course provides learners with a comprehensive understanding of how Lean Manufacturing works in a manufacturing company. Lean concepts (why lean, lean terminology, identifying wastes, Value Stream Mapping methods and the linkage between lean and Six Sigma) and lean practices (streamlining the value stream, workplace organization, ensuring predictability and consistency, set-up reduction, TPM, the visual workplace and continuous improvement) are covered. The course provides the learner with lean implementation suggestions including approaches for addressing people issues, collecting and analyzing data to plan and track lean efforts, process workflow and layouts options with rationale and a sequential roadmap.


Lean for Business Processes – 1 Credit

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This course provides learners with a comprehensive understanding of how Lean Manufacturing works in a transaction or non-manufacturing business. Lean concepts (why lean, lean terminology, identifying wastes, Value Stream Mapping methods and the linkage between lean and Six Sigma) and lean practices (streamlining the value stream, workplace organization, ensuring predictability and consistency, the visual workplace and continuous improvement) are covered. The course provides the learner with lean implementation suggestions including approaches for addressing people issues, collecting and analyzing data to plan and track lean efforts, process workflow and layouts options with rationale and a sequential roadmap.


Introduction to Lean Six Sigma – 1/2 Credit

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This course introduces learners to the fundamentals of lean and Six Sigma as complementary, additive methodologies that focus on both waste and variation reduction. An overview of the supporting infrastructure needed to sustain the effort is covered as well as examples of Lean Six Sigma application in manufacturing, the office, order entry, warehousing and distribution, sales and R and D.


Lean for Job Shops – 1 Credit

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Lean for Job Shops is a
training course designed specifically to help Job Shops adapt, prioritize and apply Lean Manufacturing tools and techniques to a Job Shop environment. Participants will learn how to implement Lean Manufacturing practices to complement the realities of their unique job shop environment.


Mapping Office Workflows – 1/2 Credit

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Mapping
Office Workflows helps office workers create visual representations of processes that they work in and provides them with tools that help unveil different aspects of their workflow and see the processes they work in from different angles. By using one or more of the mapping tools covered (Brown-Paper Flow, Workflow Diagrams, Flowcharting, Value-Stream Mapping), learners will be able to identify the causes of nagging problems and take action to remedy them.


FMEA Training – 1 Credit

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FMEA Training provides step-by-step instructions on how to conduct both Design-FMEAs (DFMEAs) and Process-FMEAs (PFMEAs). Learners completing this training will be able to effectively participate on an FMEA team and make immediate contributions to quality and productivity improvement efforts.


FMEA Training for Business Processes – 1 Credit

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Learners completing this training will be able to effectively
participate on an FMEA team and make immediate contributions to quality and productivity improvement efforts. In this “Service Edition” of FMEA Training, examples and terminology are specifically related to an office or transactional environment.


Mistake-Proofing Training – 1 Credit

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This course arms learners with a comprehensive background on mistake-proofing techniques focusing on problem prevention rather than problem detection/correction. Practical tools to design and implement mistake-proofing solutions are presented. The course includes approximately 150 examples of mistake-proofed solutions to provide learners with visual and mental triggers to mistake-proof their own processes.


Error-Proofing Business Processes – 1 Credit

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Error-Proofing Business Processes is designed specifically for those working in offices and transactional environments. This course explores how to error-proof transactional processes by studying both the server-side (service provider) and the customer-side of the transaction. The course provides learners with techniques to uncover the root cause of errors and then prevent their recurrence.


Cost of Quality – 1 Credit

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This training will introduce learners to the concept of the Cost of Quality as well as teach them how to measure COQ using a five-step approach. Upon completion participants will be able to establish a comprehensive COQ program, measure and track COQ performance and progress, prioritize improvement targets and ensure the program is both meaningful and sustainable.


Internal Auditing – 1 Credit

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This training will provide a foundation for conducting internal audits and will assure that all those involved in the audit, those doing the audit and those who’s processes are being audited, have a common understanding of the audit steps, general objectives and benefits of effective internal audits.


Gage Training – 1 Credit

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Gage Training is metrology, gage and GDandT training designed for operators and technicians who use dimensional gages in their jobs. Learners are introduced to basic dimensional metrology concepts including an introduction to geometric dimensioning and tolerancing (GD and T) and the fundamentals of surface finishes. Gage Training also covers how to take measurements with the most frequently used dimensional instruments including calipers, micrometers, height and depth gages, fixed gages, gage blocks and surface plates and helps learners understand how to avoid common measuring
mistakes.


Measurement System Analysis – 1 Credit

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Measurement System Analysis includes detailed instruction on a variety techniques for conducting G, R and R (Gage Repeatability and Reproducibility) Studies and how to improve existing measurement systems following QS-9000/TS-16949 guidelines. It also includes training on managing the measurement system.


Fundamentals of APQP – 1 Credit

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Advanced Product Quality Planning (APQP) was originated to provide a common, standardized process for planning, developing and communicating the requirements and status of new products and services between suppliers and their customers. The Fundamentals of APQP course helps learners understand the five phases of the APQP process and apply it to the development of new products and their corresponding processes.


8D Problem-Solving – 1 Credit

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8D Problem-Solving teaches employees how to use proven problem-solving techniques to improve quality and productivity.


The Basics of DMAIC – 1 Credit

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This course has strong focus on Value Stream Mapping and aligns problem-solving with the Lean Six Sigma approach of Define, Measure, Analyze, Improve, Control. The course includes tutorials on many problem-solving tools that help teams and individuals identify, analyze and fix problems.


The Role of a Lean Six Sigma Champion – 1/2 Credit

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The Role of a Lean Six Sigma Champion course gives champions the knowledge they need to successfully mentor project teams and bridge the gap between black belts and organization management. Participants learn how to keep teams aligned with core business objectives, stay focused and achieve success.


Root Cause Analysis with Corrective Action – 1 Credit

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Root Cause Analysis with Corrective Action leads the learner through a four-step process for uncovering and tackling sources of problems and defects so that root causes can be addressed and the resulting problems eliminated for good.


Individual Training


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