Process Mapping

Course Overview
Dr. W. Edwards Deming defined a system as “a series of functions or activities (sub-processes, stages – hereafter components) that work together for the aim of the organization.” He added that the flow chart (or process map) is helpful toward understanding a system.  Process mapping is a technique that provides a structural analysis of a process flow.  It can be used to distinguish how work is actually being done from how it should be done.  It’s very important to map the actual situation (“As Is” or “Current State”) to identify opportunities for improvement.  Further study leads to mapping how the process “Should Be” (or Future State) once improvements are achieved.

Moving beyond basic process mapping, Value Stream Process Mapping (VSPM) can be viewed as a means to expose waste that’s hiding in the organization’s systems and processes.  It’s used to quantify the flow of throughputs as well as waste, rework, wait time and other drains on resources.  It is a technique that is easily and effectively applied in any type of process – manufacturing, laboratory, health care, retail, office, school…

In this dynamic workshop, participants will both learn and apply powerful process mapping techniques to their own processes.  They will leave with a powerful new skill set for dealing with future process problems in their organizations.

 Seminar Topics

  • Adopting a Systems Perspective/Systems Thinking
  • Process Mapping Benefits
  • Process Mapping Terms and Symbols
  • Examples of Process Maps for Both Manufacturing and Non-Manufacturing Processes
  • Procedure for Drafting a Process Map
  • Value Stream Process Mapping
  • Moving from the Current State to the Future State
  • “Final Exam:” Participants will draft a Value Stream Process Map for Their Processes

Who Should Attend?
All levels of employees can benefit from attending this workshop.  This workshop is most beneficial when a team from your organization attends together.

Always Keep Improving!