Leading Change

Course Description
It has been said that in order for change to occur a leader or leaders must appear. In this course, participants will learn how to lead change in order to achieve positive results. Training emphasizes a leader’s responsibility to recognize and address the most common causes of dysfunction on a team.

During training, participants will explore the 20-60-20 rule of change in order to use the facts to their advantage to propel change. Resistance to change is normal, and participants will learn how to reframe resistance to be their ally. They will also learn the importance of forming a network to support the changes they desire to lead.

This course will also introduce participants to the organic nature of change, as well as how hope is needed for positive change to take place. They will learn that a simple action can deflate hope, while an equally simple action can create hope.

Who Should Attend
This course is appropriate for anyone in a management role, and in particular those who are currently involved in change initiatives or considering getting involved in change management.

Learning Objectives
Upon successful completion of this course, participants will be able to:

  • Lead a change initiative
  • Recognize and address team dysfunction
  • Identify and explain context shifts to others
  • Select the right people to help propel change
  • Understand resistance and how to make the most of it
  • Balance patience and impatience
  • Display hope

Course Outline

  • Forming a Guiding Coalition
  • Setting a Direction
  • Communicating the Change that is Needed
  • Assessing the Cast
  • Selecting a Change Team
  • Understanding the Guidelines of Change
  • Being the Face of Hope
  • Quantifying the Gains

Course Format
8 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization

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