Category Archives: training

UPCOMING COURSE: ISO 9001:2015 Internal Auditing

Course Description
This interactive course employs a metrics-driven, process-based approach to the theory and practice of conducting value-added audits to the ISO 9001:2015 Standard. It prepares internal auditors to perform effective process audits and helps managers and supervisors take full advantage of the internal audit process. Training includes a detailed review of all elements of ISO 9001:2015, effective implementation, and the benefits of quality management systems. This course meets the training portion of the requirements for certification of individual internal auditors. Training also addresses the requirements of the ISO 19011 Auditing Standard.

Who Should Attend
This course is designed for individuals responsible for managing an audit program for ISO 9001:2015, internal auditors, Quality Managers, and Quality Assurance engineers. It is appropriate for anyone seeking to learn the process-based, metrics-driven audit process.

Learning Objectives
Through training, participants will:

  • Gain a working knowledge of a quality management system based on the requirements of ISO 9001:2015
  • Enhance their understanding of process-based, metric-driven auditing techniques
  • Learn the requirements of ISO 9001:2015 and understand its inter-relationship with other elements of the ISO family of standards. Role-play exercises give students practical experience with auditing

Course Outline
The ISO 9001:2015 Standard and Internal Auditing
This session is a comprehensive review of the theory and practice of the ISO 9001:2015 Standard and Internal Auditing. Training topics include:

  • The Challenge for Top Management
  • Quality Management Principles
  • The ISO 9001 Standard Explained
  • The ISO 9001 Family of Standards

This session includes a detailed review of all elements of the ISO 9001:2015 Standard. Participants will also gain an understanding of Customer Oriented Processes (COPs), as well as the customer-specific requirements defined by ISO 9001:2015.

Process-Based, Metric-Driven Auditing
During this session, students will explore effective auditing techniques, interviewing skills, communication skills, and teamwork concepts through a series of interactive workshops, simulated audits, tutorials, and case studies. Training includes a discussion about internal auditing metrics. Specific topics include:

  • Introduction to ISO 9001 Audit Trails
  • Documentation for ISO 9001
  • The audit cycle and ISO 19011
  • Introduction to Quality Audits
  • Management of Audit Programs
  • Audit Planning and Preparation
  • Scope and Objectives
  • Audit Plan
  • Performing the Audit
  • Opening Meeting
  • Quality Audits
  • Conducting the Audit
  • Writing Nonconformity Statements
  • Writing Nonconformities (using CARs)
  • Closing Meeting
  • Summary Statement and Closing Meeting
  • Completing the Audit Report
  • Corrective Action and Close Out (using CARs)
  • Verification and Close Out

Course Format
16 hours
Combination lecture and classroom exercises
Available at QSG’s training facilities and on-site at your organization

Course Evaluations Set 1
Course Evaluations Set 2
Course Evaluations Set 3
Course Evaluations Set 4

Location: Littleton, MA


Payment Type
Date Attending
Name of Attendee(s)
Name of Company



QSG Training & Work Instruction Videos

Studies show that reading blocks of text is one of the least efficient methods of transferring knowledge especially with a diverse workforce. With this in mind, the fact that most quality systems are focused on written procedures is an issue. The existence of modern video tools means that it is easy to create visual work instructions.

QSG can help your company produce, film, and edit training and work instruction videos for all of your training needs.

Benefits include:

  1. New employees requiring OJT or classroom training will benefit from established and effective training methods.
  2. Organization knowledge will be preserved by capturing best practices and organizational knowledge from your existing employees. Everyone can keep up-to-date, and information from your retiring employees can effectively be passed on without having detailed work instructions that many people do not understand.

Please watch our sample video below and contact us if you are interested!

Available features

  • Bilingual Subtitles – Spanish, Portuguese, German, Mandarin, Japanese
  • On-site/Off-site filming
  • Mobile editing for same-day video review

 

 

 

Lean Six Sigma

Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that businesses need to deliver goods and services to their clients.

Operations Management involves strategic, tactical and operational oversight. It focuses on carefully managing processes to produce and distribute products and services. Major operations management activities often include product development, supply chain, production and distribution. Related activities include managing purchasing, inventory control, quality control, storage, logistics and evaluations of processes. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of the products or services and on the processes required for effective execution. Core processes to be managed effectively can include:

  • Purchasing
  • Product and Service Production
  • Quality Management
  • Inventory Management
  • Supply Chain Management
  • Logistics and Transportation Management
  • Facilities Management
  • Configuration Management
  • Distribution Channels
  • Enterprise Resource Planning

QSG’s Lean Operations consulting and training programs are designed for managers and other individuals involved with an organization’s operations. It is truly a learning experience that will transition into optimizing your organization’s costs, quality, speed and customer service – all of which will make a significant impact on your bottom line. Developing a structure for diagnosing, improving and designing effective processing systems is supported by real-world case studies, group workshops and simulation models.

Under the guidance of the QSG Lean Operations Team, you will you master and implement the practice of Lean Six Sigma operations at your organization.

Quality Support Group (QSG) offers a full range of consulting and training services, including:

QSG can help your organization use Lean Six Sigma methods and tools to boost performance and results. Sustainable performance is central to QSG’s approach to helping our customers achieve sustainable success across the full value chain of the organization.