Jim’s professional certifications include: Design for Six Sigma Certification, Six Sigma Champion Certification, and Lean Manufacturing Champion Certification, Jim is a Certified Customer Delight Instructor, a Certified Navy Master Training Specialist, a Ford Q1 Certified Quality Trainer, an ISO 9000 Lead Auditor, and he holds certificates in Total Quality Management and Instructional Systems Design.
Jim’s training experience includes developing and facilitating corporate Six Sigma, Lean Manufacturing, and QS 9000 training efforts. He has facilitated the implementation of Self-Directed Work Teams, computer-based training, pay-for-skills programs, and a High Performance Work Organization team concept within a union environment as well as designed and implemented a corporate professional development plan that included a comprehensive STAR points program, professional skills development, a mentoring program, and a performance appraisal process.
Jim has a B.S. in Human Resource Management from the State University of New York and has studied at the U.S. Navy Nuclear Power School and Navy Quality Assurance School.