Jim is a consultant and educator who specializes in teaching the principles of the late Dr. W. Edwards Deming as a new system of management. He helps organizations design and implement systems for improving quality, productivity, and competitive position. Jim’s clients come from a wide variety of industries, including electronics, health care, chemicals, biotech, injection molding, medical devices, and consumer products. He has worked with schools and government agencies, as well as manufacturing and service organizations throughout North America, Europe, and in China.
Jim taught as an Adjunct Professor of Psychology at Nichols College and lectured at the Pennsylvania State University, Kent State, and Hong Kong University. For 29 years, he served as a senior faculty member in the Division of Corporate and Professional Education at the Worcester Polytechnic Institute, where he was also an Adjunct Instructor in graduate Operations and Industrial Engineering. Jim also works with clients in China as an instructor for the China Institute for Innovation in Shanghai
Jim has served on the New England Deming Prize Committee, the American Quality and Productivity Institute’s Education Forum, and the Juran Institute’s Advisory Committee for Quality in Service Industries. He has served as a member of the Board of Directors for Delta Systems, Inc., and assisted Dr. Deming in Deming’s four-day executive seminar, Quality, Productivity, and Competitive Position.
Jim earned his graduate Degree in Organization Development from Clark University. He attended the U.S. Naval Academy, majoring in Mechanical Engineering and Analytical Management, and completed his B.S. at the George Washington University.