About

Who We Are

MEET OUR CONSULTANTS!

Quality Support Group Inc. (QSG) is a leading international consulting and training firm delivering organizational continuous improvement. Headquartered in Boston, Massachusetts, QSG has been helping organizations reach their core objectives since 1993.

 QSG’s unique integration of improvement methodologies is designed to deliver organizational improvements and cost savings benefits to our clients in business sectors including aerospace, defense, medical device, and food safety. We serve organizations of any size, from small businesses to Fortune 100 companies. QSG’s values, integrity, and responsiveness are the central reasons organizations stay with us. The emphasis we place on building effective relationships enables QSG to support clients through years of growth and change.

Consulting

We at QSG pride ourselves on being a one-stop consulting solution for companies. We identify and deliver both strategic and operational level improvements. Our consulting services include developing and implementing business and quality management systems, leading Lean-Sigma initiatives, and designing risk management strategies.

Training

QSG also delivers industry leading training solutions. Our trainers work to design unique instructional experiences that provide for an improved workforce. Our training portfolio includes topical and systemic approaches to improving organizational cultures, and we provide both public and customized in-house training. Since 1993, QSG has trained over 10,000 people in all areas of quality/regulatory systems and continuous improvement.

Services

QSG’s services include consulting and training on the following:

  • Quality Management Systems – Implementation and Maintenance
    • ISO 9001, AS9100, ISO 13485, TS 16949, ISO 31000
  • Environmental Management Systems – Implementation and Maintenance
    • ISO 14001
  • Lean Manufacturing, Lean Six Sigma, Lean Supply Chain
  • Internal Audit Training and Internal Audit Services
  • Supply Chain Audits
  • Core Tools Training and Consulting
    • CAPA, FMEA, DOE, SPC
  • GMPs, SSOP Compliance and Regulatory Requirements
  • Food Safety Management Systems – Implementation and Maintenance
    • SQF, BRC, ISO 22000, HACCP

Our Team

QSG’s consultants and trainers have held operational, managerial, and executive roles at some of the most successful companies in the world, and they bring their an uncommon depth of experience to each engagement.

Mission Statement

QSG’s mission is to continuously improve our customers’ ability to efficiently and effectively meet the requirements of their stakeholders. We will clearly understand our customers’ objectives and provide customized solutions to exceed their expectations. We will develop long-lasting relationships by sharing best practices, providing value-added support, and assuring sustainment of improvements.

 Core Values

  • Leadership: The courage to envision and shape a better future for our customers and ourselves
  • Focus: Ensure the success of our customers
  • Collaboration: Collectively share best practices and learn from each other
  • Integrity: Respect and ethics in all we do
  • Accountability: Follow-through effectively and take responsibility for our actions
  • Passion: Committed to the work and our client relationships
  • Quality: Act with urgency, work intelligently, be responsive, meet requirements

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Always Keep Improving!